Customer Service Specialist

Criteria for Clickstop's internal hiring process:

• Employee has been employed with Clickstop for at least 6 months.
• Employee is Engaged.
• Employee is meeting the expectations of their current role.
• Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.  
• Employee and their current manager have discussed the opportunity prior to applying. 
  
  

What to expect during the internal hiring process:

Within three business days of submitting your application, you can expect the following: 

1. Your current manager will receive a notification from Greenhouse prompting them to complete a scorecard evaluating your engagement and performance in your current role. 
2. Your current manager and the Talent Acquisition Specialist (TAS) will meet to discuss the details of the scorecard, and it will be determined if we will proceed with your application.
• If we choose to proceed, you will receive an email from the TAS notifying you that we will be proceeding with your application and it will include a scheduling link to set up time with the open role’s hiring manager 
• If we choose not to proceed, you will meet with your manager to discuss why we will not be proceeding with your application at this time.  

Note: For remote work, internet speeds of 20 mbps are required. 
Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, Nevada or Florida.

 

This role is remote and hybrid capable. Active employees are encouraged to apply.

Are you looking for something that allows you the opportunity to be your best self? Join our award-winning company and culture as a Customer Service Specialist and take advantage of the endless opportunities available for those who seek them! 

"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" - Tammy, Current Employee

What you’ll be doing:  

• Aligning with Clickstop’s Core Values to drive our culture and business forward.  
  • In this role, Communicate, Enthusiastic, Responsible, Decisive, and Courageous really stand out!
• Providing industry best customer experience for one of our e-commerce brand, Fasteners Plus 
• Demonstrating our commitment to our brand promise by providing the customer with what they want, when they need it on their first call. 
• Completing daily tasks while living out our values and code through self-awareness and integrity. 
• Celebrating what is going well while identifying opportunities for growth. 

Customer Service and Support 

• Deliver an exceptional customer experience by providing responsive, solution-oriented support across phone, email, website, and marketplace channels while ensuring adequate coverage and timely follow-up. 
• Process and manage customer orders (web, PO, and marketplace) accurately and efficiently, including payments, invoicing, and database updates in NetSuite to maintain current records. 
• Own post-order support processes such as returns, refunds, shipping or manufacturing errors, claims, backorders, and special delivery instructions to resolution. 
• Partner cross-functionally with shipping, marketing, and operations teams to resolve stock, fulfillment, and channel issues and keep customers informed of delays or changes. 
• Monitor and maintain customer-facing systems and channels (website content, shipping inbox, marketplaces, PayPal/chargebacks) to ensure accuracy, compliance, and smooth order flow. 
• Balance customer advocacy with business needs by communicating professionally, identifying