Experience Design Lead

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

Great outcomes are everything.  It’s what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time...so you can change how people work and live. 

What you'll do: 

• As the design lead, be responsible for the quality of all deliverables across a variety of projects.  
• Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.  
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service - pulling together all aspects of service design. 
• Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms and external design events.  
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.  
• Provide direction and constructive feedback on a range of human centered design methods and mindsets from initial project discovery and framing through testable concepts and prototypes. 
• Create “focused innovation” that balances the client’s business needs while meeting their goal of differentiation.  
• Create design briefs based on project proposals and client feedback.  
• Be opinionated and hungry to discuss the design being done within and outside Accenture Federal. 
• Have an understanding of how user research should be integrated into a project and a good understanding of all the other skill sets and expertise within Accenture Federal, including Business Design, Product Design, Visual Design and Content Strategy.
• Embrace and harness new technologies.  
• Have a strong commercial awareness.  
• Maintain a strong work ethic and a passion for drawing out and driving creativity and innovation.  
• Possess strong influencing, negotiation and communication skills, both written and verbal.  
• Bring insights to life as a storyteller – verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.  
• Bring a strategic perspective to the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field thus, business, brand, and/or strategic experience are desirable.
• Demonstrate a natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.  

Client Facing 

• Analyze and respond to client briefs in a timely manner.  
• Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders.  
• Establish relationships and liaise with key stakeholders throughout the project lifecycle.  
• Work with the Program Manager to issue regular status reports and troubleshoot problem areas.  
• Identify and alert the Program Managers to potential crises, and work with them to manage changes in scope and devise contingency plans.  
• Seek out, identify and respond to new business opportunities.  
• Alongside the Program Manager, identify, analyze and resolve risk.