Customer Service Operations Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott 

 

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. 

• An excellent retirement savings plan with a high employer contribution 

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune. 

• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists. 

Opportunity 

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, delivering industry-leading technologies and expert teams to support diagnostic testing that informs treatment and disease management. 

We are hiring a Customer Service Operations Specialist to join our Global Business Services (GBS) team within Abbott Rapid Diagnostics. This position is based at our Orlando, FL site and plays a critical role in ensuring an exceptional customer experience through efficient service operations and support. 

GBS has global accountability to deliver excellent customer experience and create business value through compliance, standardization, and data analytics. GBS also designs and develops software products for ARDx businesses. The team fosters a collaborative, winning environment where employees are empowered to take ownership and grow professionally. 

 

What You’ll Work On 

• Account Management: Manage all aspects of assigned accounts, including order fulfillment, open order management, and service issue resolution, serving as the primary point of contact between customers and internal teams. 

• Order Fulfillment: Collaborate with Distribution Centers, Supply Chain, and Sales to meet customer expectations and ensure timely delivery. 

• Reporting & Documentation: Prepare reports for customers, sales, marketing, or leadership as requested. Maintain accurate account profiles, FACT sheets, and contact lists. 

• Customer Interaction: Respond to inbound and outbound calls and emails professionally, providing accurate information and timely follow-up to ensure customer satisfaction.