Overview:

Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT) training. Core Training responsibilities include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on two group project assignments. OJT responsibilities vary by department and are assigned by the department manager. The position may be responsible for additional projects as assigned by the department manager or Leadership Development Manager-MDP.

Department Description:

Retail Loan Servicing supports a variety of products including Mortgage Loans, Installment Loans, Business Installment Loans, Home Equity Lines of Credit, Retail and Business Lines of Credit, and Direct and Indirect Automobile Loans.

Retail Servicing is comprised of the following functional groups:

​​​​​​​Credit Bureau Research & Data Management

Customer Support

Escrow, Print Services & New Loans

Mortgage Payments & Maintenance

Investor Reporting

Specialized Servicing & Support

​​​​​​​Retail Collateral Management

Department Responsibilities:

 The role will be structured as a rotation through a specific department that covers various functions. The individual in this role will have the opportunity to learn processes, procedures, and best practices of the team. By gaining an understanding of the internal work involved within the department, an MDP trainee will learn the role from the ground up which will develop their management and process improvement skillsets. Responsibilities of this position may include:

• Testing internal systems for new product implementations and suggesting logic to resolve production incidents.

• Planning and implementing new projects, systems, products, and regulatory changes impacting an assigned team within Retail Loan Servicing.

• Develop and produce departmental reports, including project or product strategy analyses, historical reporting, workflow analyses, and financial analysis to one or more functional area of the department.

• Draft and/or edit procedures specific to one or more functional areas of Retail Loan Servicing to maintain their accuracy.

• Support user certifications and obtain documentation necessary for departmental audits

This role will include process improvement projects that would require an enthusiastic and curious learner comfortable with asking questions, providing recommendations, and working with others. The individual working in this role would be involved in changing/designing department processes and engaging in conversations on how we can optimize our operational processes which will provide better customer and associate experience.

HOW YOU CAN GROW YOUR CAREER:
 

 A successful MDP trainee can develop their career by working towards a group leader or Line Manager position or potentially take on a leadership role as a senior analyst on a strategic project.

Department Description :

Retail Loan Servicing supports a variety of products including Mortgage Loans, Installment Loans, Business Installment Loans, Home Equity Lines of Credit, Retail and Business Lines of Credit, and Direct and Indirect Automobile Loans.

Retail Servicing is comprised of the following functional groups:

​​​​​​​Credit Bureau Research & Data Management

Customer Support

Escrow, Print Services & New Loans

Mortgage Payments & Maintenance

Investor Reporting

Specialized Servicing & Support

​​​​​​​Retail Collateral Management

Department Responsibilities:

 The role will be structured as a rotation through a specific department that covers various functions. The individual in this role will have the opportunity to learn processes, procedures, and best practices of the team. By gaining an understanding of the internal work involved within the department, an MDP trainee will learn the role from the ground up which will develop their management and process improvement skillsets. Responsibilities of this position may include:

• Testing internal systems for new product implementations and suggesting logic to resolve production incidents.
• Planning and implementing new projects, systems, products, and regulatory changes impacting an assigned team within Retail Loan Servicing.
• Develop and produce departmental reports, including project or product strategy analyses, historical reporting, workflow analyses, and financial analysis to one or more functional area of the department.
• Draft and/or edit procedures specific to one