Senior Sales Strategy & Operations Associate

<p><strong>About GlossGenius</strong></p> <p>GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 120,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.</p> <p><strong>About the Role</strong></p> <p>Sales reps and managers at GlossGenius need fast, trustworthy access to the data that drives their day: pipeline health, AE performance, forecasts, commissions, funnel conversion. This role owns the reporting and data infrastructure that puts those answers directly in front of the people who need them. You'll build and maintain the dashboards, self-serve tools, and data quality processes that make the revenue org faster and more self-sufficient, so leaders can make decisions from data they trust without waiting on anyone.</p> <p>You will report to the Director of RevOps. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Architect the revenue reporting layer end-to-end, including core dashboards covering pipeline, bookings, win rate, AE performance, and funnel conversion, inclusive of self-serve infrastructure so reps, managers, and GTM leaders can answer their own questions without submitting a request</li> <li>Design AI-powered workflows that eliminate the manual, repeatable parts of revenue analytics, including anomaly detection, pattern surfacing, and performance summaries</li> <li>Own commission reporting and validation, building the reporting AEs and managers rely on for commission visibility and running the data checks that catch errors before they reach reps</li> <li>Lead metric definitions and governance, documenting how each key revenue metric is calculated, running the alignment process with Finance, Sales Leadership, and the CRO, and publishing a glossary the full GTM org can reference</li> <li>Investigate and resolve data quality issues at the source, tracing anomalies from the dashboard back to source data, identifying root cause, and building proactive monitoring that flags issues before they surface in a leadership meeting</li> <li>Build pipeline and cohort analytics that directly inform Sales strategy, including stage conversion rates, velocity, coverage ratios, and win rate by segment, A