Senior Associate - Sales Operations

Aircall is a place where voices are valued.<br/>Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.<br/>Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued.<br/>Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.<br/><br/>About the role:<br/>As a member of the global Sales Operations team you will collaborate with sales to implement innovative go-to-market strategies, plans and programs that delight customers and enable growth for the European Commercial business. Key focus areas will include performance measurement/improvement, sales process redesign and sales team operational support. <br/>You should have strong communication and project management skills, able to work with key business stakeholders to understand requirements and shape analytical deliverables. You should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the capability to work cross-functionally. A keen sense of ownership, drive, and scrappiness is a must.<br/><br/> <h3>What you'll do:</h3> <ul> <li>Become the business partner of the EMEA &amp; APAC Sales Management - and provide timely sales analytics including weekly pipeline analysis, forecasting, and sales results.</li><li>Provide insights into sales funnel movements and analysis to drive a more efficient and predictable sales cycle with the support of Salesforce and Business Intelligence tools.</li><li>Be the point of contact for Revenue teams in terms of performance reporting, compensation, and territory planning.</li><li>Develop and present recommendations to senior management for strategic decision making.</li><li>Support in the regional roll out of global sales processes, monitor KPIs and ensure adoption to enable the scaling of our sales teams.</li></ul> <h3>What we are looking for:</h3> <ul> <li>3+ years work experience in a tech company in a highly analytical role or sales operations department in a fast-paced growth company or work experience in a top consulting firm.</li><li>Proven skills as trusted advisor to senior leaders as cross functional business partner desirable.</li><li>Technical proficiency in Salesforce.com</li><li>Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and presentations.</li><li>Strong verbal and written communication skills; ability to present complex ideas to diverse audience</li><li>Highly collaborative style with strong influence skills</li><li>Flexibility and ability to adjust on the fly to new demands; sense of urgency and prioritization</li><li>Assertiveness, directness, and a “customer first” mentality</li><li>Experience in providing business insights: including dash-boarding, data visualization, and reporting with tools such as Tableau, Looker, etc</li><li>Fluency in written and spoken business English, additional European language is a plus</li></ul>Aircall is on a mission to redefine the business phone.<br/>We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.<br/>But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.<br/>So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.<br/>Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.<br/>Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.<br/>We’re creating a place where great people trust one another and thrive together.<br/>People flourish at Aircall and now is the time to be part of the team and the journey we’re on.<br/>Why join us?<br/>🚀 Key moment to join Aircall in terms of growth and opportunities💆‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset💶 Competitive salary package &amp; benefits<br/>DE&amp;I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. <br/>We pride ourselves on promoting ac