Patient Service Associate-Full Time-PRMO-Duke Perinatal-Durham-Commitment Bonus

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

The Patient Service Associate is an integral part ofthe patient care team in the clinic and is responsible for patient reg istration activities including patient identification, demographic and i nsurance updates, check-in , check-out, point of service collections (de ductible, copay, coinsurance and balances), referral and order managemen t,and appointment scheduling according to established policies and proce dures.

The Patient Service Associate is responsible for profess ionally communicating with providers, coworkers and patients in atimelyf ashion inperson and via telephone and electronic communication.
<br/ >The Patient Service Associate is responsible for living Duke HealthSyst emand the Private Diagnostic Clinic's values and demonstrating expected behaviors while contributing to creating a positive patient experience a nd building a positive work environment.

The Patient Service As sociate will adhere to the Private Diagnostic Clinic’s Dress Code Policy and maintain a professional image in appearance and over the telephone.< br/>
The Patient Service Associate contributes to ensuring theregist ration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintainedand clean.

 

 

Duties

< p>% of Time

(must add up to 100%):

1.       Preparation for clinic , patient check-in, check out and payment collections; scheduling testsa nd procedures; managing work queues, procedure depots, electronic messag es and medical record scanning.

 

50%

2.      </s pan>Answering telephone; delivering messages to physicians, nurse s and others.

15%

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3.       Custom er service, safety, and work culture.

10%</span >Perform downtime procedures as necessary forpatientpan>

</span >

 

4.      check-in and order entry.

</sp an>

5%

 

5.      

Maintain printers, computers and s upplies in the work area.

5%</span >

 

6.        </ span>Attend meetings and training sessions.

</spa n>

5%

 

< p>7.        Comply with all regul atory and compliance policies and processes

5%< /span>

 

8.        Performother related clerical duties as assigned by Service Access Manager

5%

</ span>

Total* :

100%

·          Strong v erbal and written communication skills.

·          Ability to use appropriate grammar, spelling and composition in written communication.

·         Basic computer and data entry sk ills.

·          </sp an>Knowledgeofmedical terminology.

·         Knowledge and understanding of telephone etique tte.

·         </spa n>Ability to organize and prioritize work.

·         Ability to provide oral and written instructio ns.

·         Ability to interact professionally, tactfully and courteously with the public a nd other personnel.

·          Ability to establish and maintain effective relationship s with other personnel.

·          Must be able to apply specificdepartmental policies, rules and regulations relating to verifying patient information, collec ting payments and maintainingrecords and forms.

< p> 

Work requires knowledge of basic grammar an d mathematical principles normally acquired through high school educatio n. 

 

Mi nimum of one yearof work experience in directly communicating and provid ing customer service to patients or public; preferably in a healthcare r elated field. Experience in effectively coordinating multiple tasks or a ctivities

 

 < /p>

 

 

< p> 

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Must be ableto work undertime pressures in a bu syclinic/office envi ronment.

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< span>

Must be presenton site for 8 hour shifts during standard business hours.

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< span>

Must participate in group activities requiring inte rpersonal skills & cooperation.

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