Outside Sales Manager

CMA CGM | ABOUT US

 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solution.

 

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

 

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

 

MAIN PURPOSE

 

The Outside Sales Manager (Business Development Manager) is responsible for identifying business opportunities and developing customer relationships with clients across a range of sectors to ensure long term volume growth, covering both Deep Sea and Short Sea markets. 

 

The role is responsible for client management to maximise potential and working closely with the customer service team to ensure a smooth transition of accounts.  It is a key requirement to manage and work effectively with all other members of the commercial and trade teams to maximise the success of attracting and maintaining throughput across trade areas as well as communicating and reporting as required.

 

 

WHAT WILL YOU BE DOING | KEY RESPONSIBILITIES

 

• Establish strong working relationships with new and existing customers, ensuring regular and proactive contact (including regular visits), to support the development of increased volumes and new business opportunities.
• Contribute to establishing and executing Commercial action plans in accordance with overall Commercial and business strategies.
• Proactively identify and pursue new business leads, collaborating with internal stakeholders as required to ensure all potential opportunities are pursued.
• Establish effective working relationships with key internal stakeholders, e.g.
• Sales Support, to ensure all Customer requests for new quotes / pricing information are processed in a timely manner)
• Customer Care, to relay AOB requests from customers
• Trade Managers, to ensure market rates and conditions are regularly updated.
• Ensure information within internal systems and CRM is entered and maintained accurately, e.g. pricing and commercial data, and ensuring all relevant stakeholders are updated with key developments.
• Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities and any other business.
• Analysis of statistical data, identifying opportunities to develop new business and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
• Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.

 

 

WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE

 

• Demonstrable experience in an external Sales / Account Management environment within the shipping and/or logistics industry
• In-depth knowledge of deep sea and/or short sea shipping / EU Ro/Ro Markets and also Ireland/EU trailer markets
• Strong business development skills, with the confidence and tenacity to identify and pursue new leads
• Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
• Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
• Excellent communication skills, with ability to demonstrate experience of building effective relationships at all levels, both internally and externally.   
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Flexibili