The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provides oversight and direct leadership on multiple concurrent projects/programs in Truist’s Enterprise Technology division supporting Continuous Service Improvements (CSI) for the Core Technology and Operations organization (CT&O). This position is responsible for being the technology SME on the CSI team, someone who had a background in being an IT Enterprise Architect, IT Solutions Architect, or IT Sysadmin who is passionate about finding, architecting, and applying technology solutions to enhance IT Operations with automation or other solutions driving IT service excellence.

In this position you will be leading continuous improvement projects and programs for the CT&O organization. This position is responsible for driving results, enabling and supporting teammates and partners (project managers, risk team, IT SMEs). In this position, the person must be able to work at the tactical level (analyzing data, solving problems, and working with teams for implementation) to support identified optimization projects and develop forward-looking processes and systems that support the development, operational effectiveness and continual improvement to support the organization's objectives.

This position ensures that all technology deliverables, systems, and processes meet the highest standards of quality, reliability, and compliance. This leader will collaborate with cross-functional teams to drive innovation, standardization, and continuous improvement across enterprise technology.

** This position will have no direct reports or people manager responsibilities. **

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Technology Strategy and Leadership:

• Lead the collaboration efforts with Enterprise Architecture and IT Ops to understand the current technologies and their capabilities being used in CT&O Enterprise Technology.

• Act as a key advisor to CTO leaders on technology opportunities, and advancements. Continue to keep an eye on industry trends to identify net new automation and digitization tools which can help simplify and automate large and complex operational processes & business functions.

• Lead projects to utilize Robotic Process Automation (RPA), Infrastructure Automation and AI/Machine learning.

2. Process Optimization and Standardization:

• Demonstrates a solution-oriented mindset that prioritizes understanding the nuances of business processes and problems, then designing tailored solutions that meet the specific needs of the business.

• Ensure consistent application of quality standards across all operations functions and external partnerships utilizing lean and six sigma methodologies.

3. Performance Monitoring and Improvement:

• Implement key performance indicators (KPIs) and metrics to measure and monitor the quality of IT systems, services, and deliverables.

• Utilize outputs from data-driven analysis, business process management, risk management, and continuous improvement across CT&O to identify potential technology/automation solutions to enhance services.

4. Compliance and Risk Management:

• Ensure compliance with relevant industry standards (e.g., NIST, ISO, ITIL, SOC 2) and r