Development Coordinator, Office of Annual Giving

Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine—strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a hybrid work arrangement with an onsite presence of 3 days per week. The manager will confirm the team’s core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.

The Office of Annual Giving (OAG) helps Johns Hopkins realize its mission of providing knowledge for the world by engaging Hopkins’ supporters and alumnus, raising critical funds for essential programs and initiatives.

The OAG currently consists of 21 colleagues who provide annual giving services to the ten schools of the university, various departments of Johns Hopkins Medicine, and several centers and institutes, totaling over 30 partners. These annual giving services include developing comprehensive and integrated solicitation strategies that are optimal for each development unit and are data-driven. Like all offices and units in Development and Alumni Relations (DAR), OAG is committed to a donor-directed philanthropy philosophy.

Philanthropy is essential to the continued success of Johns Hopkins and our people. We will soon embark on our boldest comprehensive fundraising campaign yet, including initiatives that will literally reshape our landscape and build community (capital projects), revolutionize the way we use technology and share data, usher in a new era of health- and wellness-focused care, and strengthen our ability to meet and anticipate the needs of a rapidly changing world in everything from arts, humanities, and education to international relations, government policy, and public health.

The Development Coordinator provides day-to-day support to OAG’s Marketing and Operations teams. The ideal candidate is comfortable in fast-paced and highly variable environments. The candidate should be curious, creative, and detail-oriented, as well as be able to multi-task without losing sight of priorities. Excellent editing and proofreading skills are a must. In addition, the ideal candidate has a basic understanding of various digital marketing channels, and has worked in Customer Relationship Management (CRM) and email databases. The Development Coordinator in the Office of Annual Giving (OAG) at Johns Hopkins University reports to the Marketing & Content Manager and works closely with the Operations Supervisor.

Key responsibilities: 

• Assist with the development, production, and execution of digital and print solicitation materials for over 30 internal university and medicine partners 
• Support the creation of printed and digital solicitation materials by giving forms and campaign pages, setting up email campaigns, managing appeal codes and other critical tasks, working within platforms such as SalesForce, Marketing Cloud, GiveCampus, and Hopkins' proprietary CRM 
• Organize and track progress of projects and completed work through Asana 
• Support the marketing team on institution-wide solicitation campaigns, including the development and distribution of toolkits and other digital and physical assets
• Provide hands-on support for in-house mailing efforts, including the assembly, shipping, and delivery of physical collateral for partners and donors 
• Under the direction of the Operations Supervisor, identify and execute data integrity opportunities (updating contact information, giving history reconciliation, gift scrape, duplicate constituent record review, etc.) so that the enterprise can better segment, steward and connect with constituents
• Triage and process incoming, annual level gifts needing manual review to ensure commitment matches donor intent, maintain regular file exchanges in support of outsourced gift processing function
• Manually process and sort return-to-sender mail 
• Review direct mail and email data files to correctly map variable fields into solicitations
• Work with external vendors such as caging service providers, printers, promotional material suppliers, marketing automation services, and others as applicable 
• Aid in the planning and execution of in-person and virtual events, including but not limited to, ordering and picking up food, setting up and moving tables and chairs, providing basic AV support, and more 
• Provide administrative support and perf