Teresa’s Lead Residential Staff

Position Summary

This position is responsible for supervising evening and weekend program operations including staffing the
program, monitoring supplies and food, preparing bed space for new move ins, coordinating the Personal
Growth Program, providing crisis intervention, facilitating program activities, ensuring program safety and
integrity; assisting with reporting and program planning, and in her/his absence, acting as Residential Manager

Essential Duties and Responsibilities

Program Management

• Know and comply with policies and procedures of Deborah's Place and the Teresa's Interim Housing
  Program.
• Communicate directly and effectively with other program staff and program participants.
• Ensure program safety, security and integrity during designated hours.
• Provide assistance with conflict resolution in the Teresa's program.
• Work as part of a team to serve participants effectively through mentoring, log writing, staff meetings,
  and daily communications.
• Keep accurate inventory records of supplies and make grocery and supply lists of items needed for the
  program.
• Enter necessary data in HMIS on a regular basis.
• Facilitate groups and individual mentoring and budgeting meetings with participants.
• Clean bed spaces after participants move out; prepare beds spaces for new move-in.
• Coordinate the Personal Growth Program within Teresa's

Administrative Support

• Provide administrative support to the Residential Manager of the Teresa's Interim Housing Program and
  share on call responsibilities two weekends out of the month
• Work with Residential Manager to maintain program goals and comply with reporting requirements.
• Maintain program paperwork and participant files in a clean and orderly fashion.
• Act as Residential Manager in absence of Residential Manager.

Qualifications and Requirements

Education: High School Diploma or equivalent; Bachelor's degree preferred.

Licensure and/or Certification: Food Handling and Sanitation Certification preferred. First Aid/CPR preferred.

Job Experience: 2-3 years of social service and/or residential program experience;

Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and chemical dependency; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license preferred.