Senior Product Manager

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. 

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.  

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Role:

As a Product Manager, you will have the opportunity to shape and drive the product services, roadmap, and strategy for the all-in-one Suites experience across Gen’s consumer security brands.

The role focuses helping users through their entire journey and identifying new services or features to create a best-in-class user experience. The focus will be across all touchpoints from on-boarding and installation to set up, utilize, and ongoing manage their security and protection services, for themselves and others.

Our ideal candidate will be customer-oriented, naturally curious, have strong experience with design, and demonstrated success working with agile development teams. In addition, they should have a strong understanding of the consumer technology space including consumer needs and their evolution, subscription business environment, connected service experiences and an ability to independently work with insight and data.

What You Will Do in This Role:

• Product strategy: understand and synthesize customer and business needs from market research, customer insights, and business data to inform and drive product strategy for a suite of solutions.
• Roadmap, backlog prioritization and delivery: advocate the end-user point-of-view for the product and platform strategy and deliver to a prioritized roadmap and backlog that addresses product needs.
• Partnerships & integrations: serve as daily point-of-contact and subject matter expert for third-party data provider partnerships, when applicable.
• Work with partners across our organization, sales and marketing teams, technology, and experience and design leaders to define, advocate for, build, and launch experiences in our solutions.
• Participate actively in standard agile ceremonies (stand-ups, backlog grooming, sprint retrospectives, sprint demos, etc.) and work with design, development, and UX teams daily.
• Customer focus: develop a deep understanding of and empathy with the community of our target users and identify opportunities for enhancement.
• Advocate for exceptional product experiences that meet the needs of consumers, address their challenges with our solutions.
• Help define and drive OKRs for solutions success. Leverage A/B testing, experimentation, and User Experience Research to deliver data-driven results.
• Championing strong relationships with key external stakeholders including clients, partners, and third-party stakeholders.
• Work closely with other teams in our organization that drive our growth and distribution.

What You’ll Need to be Successful in this Role:

• At least 4 years of relevant product management experience with a proven record of successfully launching consumer products. Experience with cross platform digital services and /or security and privacy products preferred.
• Experience in leading cross-functional teams to define and build services and features that exceed customer expectations.
• Have the instinct and experience to make decisions under time constraints and when not all information is available.
• Ability to manage and drive multiple product roadmaps.
• Has a creative and flexible approach to problem-solv