Patient Documentation and Information Specialist

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Patient Documentation and Information Specialist (Internal title: Reimbursement Order Specialist)

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have experience managing patient documentation and information within a healthcare setting , this is a fantastic opportunity to join the Reimbursement Operations team at the global leader in implantable hearing devices! In this role, you will be based in our Americas head office in Lone Tree, CO. This role is hybrid, requiring you to be in the office 2 days per week minimum, with 3 days per week working from home.

This role ensures obtaining required documentation and information from recipients to process their insurance orders prior to the PreClaim process flow. To be successful in this role you’ll be able to provide exceptional service to customers by efficiently sorting incoming mail, email, and fax sent to the Reimbursement Operations and Customer Experience teams. This role ensures obtaining required documentation and information from recipients to process their insurance orders prior to the PreClaim process flow.

Key Responsibilities

• Navigate and utilize operational systems and resources while managing unqualified orders following date and urgency prioritization workflow
• Sort incoming emails to the appropriate department or representative to facilitate communication between operational groups and our recipients, clinical partners and insurance contacts
• Verify eligibility, investigate insurance benefits and validate coverage; calculate and collect recipient out‐of‐pocket estimates based on their deductible, coinsurance and out‐of‐pocket maximum
• Collect and evaluate recipient documentation for accuracy, requirements and validity
• Communicate professionally, effectively and clearly with customers to ensure understanding and meet the customer need; engage with cross‐functional business partners to support reimbursement processes, orders and customers

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor's Degree or equivalent work experience
• 2‐3 Years of Administrative and Customer‐facing Experience
• Strong computer skills (preferably in Microsoft Office) and experience utilizing common office resources (phone, fax, copier and email)
• Proven ability to interact effectively with customers, colleagues, and the hearing impaired with excellent verbal and written communication skills
• Excellent written and verbal communication skills

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $23.50 - $26.00 per hour based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business