Customer Accounting Rep (Time Limited)

Job ID  16686 Department  Customer Accounting Employment Status  Open Type Full Time - Hourly # of Openings  1 Union Classification Union IBEW Work Location Electric Building-3rd Floor Job Location Everett, Washington (US-WA) Closing Date 03/23/2026 Salary/Wage  $36.15 per hour

 

Job Definition

Acts as a District representative to ensure that the customer receives courteous, prompt and efficient service by maintaining and controlling customer billing records.

Distinguishing Characteristics

Progression to additional CAR pay levels is not automatic but dependent upon time requirements and completion of training and orientation with demonstrated proficiency to perform additional CAR functions. There is a requirement to progress successfully from level 1 through to level 4.  This position may require reassignment of job duties within the department to balance workload, address business needs or to maintain skill proficiency adequate to perform relief for vacation, sickness, heavy workloads, etc.

The Customer Accounting Representative position requires successful completion of a joint collaborative interview process. The interview team will be comprised of an equal number of management and represented members.  Represented members for the interview team will be by selection of the IBEW.

Essential Job Functions

1. Evaluates Off Cycle and On Cycle Hi/Low Read failures on the Hi/Low Audit Report.  Issues Service Orders and makes billing corrections as necessary.
2. Maintains, balances and audits various financial transactions relating to CIS/OV and other general ledger accounts.
3. Performs daily rate block, tax code and other pre-billing validations.
4. Evaluates upload reports for wrong routes, meter removals and other situations as noted by Meter Readers.
5. Processes monthly billing for street lighting, TV Cable, and large commercial and industrial accounts where manual intervention is required.
6. Maintains records and answers inquiries for LUD accounts.  Researches, prepares and audits miscellaneous records, reports and orders.
7. Handles correspondence and customer complaints as needed.
8. Processes bank corrections and adjustments including, but not limited to, encoding errors, returned checks, foreign exchange and bank deposit errors.
9. Fields, verifies and corrects customers' service addresses and conducts area light audits and investigations.
10. Participates on various employee committees and/or projects.

Specialized Job Functions

N/A

Other Job Functions

1. Maintains knowledge of various District procedures, customer programs and policies.
2. Maintains knowledge of current CIS applications and various District software applications.
3. Processes customer payments received as needed.
4. Maintains knowledge on District Rate Schedules and other fees.
5. Upgrades and performs as Lead CAR as required.
6. Performs associated duties as assigned.

Minimum Qualifications

Knowledge of:• Customer relations techniques, including dealing with difficult customers• Communication techniques, both verbal and written.• Analytical and problem-solving techniques.• Math and basic accounting principles.• District procedures, customer programs, policies and various District software and computer programs.Ability to:• Communicate both verbally and in writing and effectively interact with customers, outside governmental agencies, and District employees.• Apply human relations skills in various customer situations.• Learn and perform various Customer Accounting desk functions.• Use computer and related software/systems for daily work.• Use independent and discretionary judgment.• Word-process/keyboard at 35 words per minute.• Use ten-key at 100 strokes per minute.• Handle confidential material.• Effectively manage and prioritize simultaneous assignments and tasks.

Experience/Education

• High school graduate or equivalent.

License/Certification

• Successful completion of a college level business communications course.• Successful completion of a college level funda