Clinical Care Navigator

Life at aptihealth

The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

What We Offer

• The opportunity to make life better for millions of people
• An environment of positive and super smart colleagues
• Turning innovative ideas into real-world results
• Investment in our employees
• Balancing extraordinary work with your personal life
• Encouraging curiosity and collaboration
• Priding ourselves in being diverse and inclusive
• Flexible working hours and lots of freedom in your work habits

Your Role

The Clinical Care Navigator is a member of aptihealth’s Integrated Behavioral Health Team embedded within the acute care settings of our Health System Partners at Albany Medical Center.  The Clinical Care Navigator is responsible for building relationships with referral contacts across the hospital (Discharge Planners, Floor Nurses, Case Workers, Social Workers, etc.) to facilitate referrals to aptihealth. The Clinical Care Navigator will also be proactively engaging with patients referred to aptihealth from the Emergency Department or other acute care settings.

The Clinical Care Navigator will ensure a best-in-class start to the patient’s behavioral healthcare journey by educating the patient on aptihealth services, facilitating registration, screening, and scheduling the patient into care prior to discharge from the hospital. Additionally, the Clinical Care Navigator will facilitate the diagnostic interview with clinically appropriate patients to ensure a seamless transition into aptihealth’s care.  Our goal as a team is to reduce the barriers and challenges that patients face in their search for care and to facilitate frictionless referral and transitions of care processes.

Requirements

• Licensed Clinical Social Worker (LCSW)
• Must possess an unrestricted New York license
• 3+ years’ experience working in a clinical patient facing healthcare setting, preferably in acute care, inpatient behavioral health, community-based organizations, or substance use treatment facilities
• Knowledge and competency regarding diagnosis, assessment and treatment of behavioral health diagnoses
• Experience and comfort using technology such as a computer, virtual visit technology, and EMR platforms to document patient interactions and assessments, register, and schedule patients for appointments
• Strong interpersonal communication skills, written communication skills, attention to detail, and active listening abilities
• Outstanding organizational and time management skills
• Experience working in a team environment and ability to effectively collaborate with other team members on tasks, duties, and/or projects
• Passionate about being a trusted partner to transform behavioral healthcare
• Understanding of healthcare processes such as discharge planning
• Results driven -- documented success in exceeding goals and objectives
• Ability to thrive in a fast paced, constantly changing environment
• Demonstrated commitment to the core values of the company

Responsibilities

• Work directly with patients and their acute-setting care team to connect them with the behavioral healthcare providers and resources they need
• Provide appropriate information, education, and explanation of aptihealth services to patients displaying a comprehensive understanding of aptihealth’s mission, values, and care model and the ability to communicate it in a clear, compassionate way
• Understand how insurance works and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
• Facilitate the beginning of the patient’s behavioral healthcare journey using aptihealth’s platform
• Complete on-site diagnostic interview for patients on day of discharge.  Assess each patient’s unique condition, comb