Sr. Analyst, Technology Operations

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

 

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

 

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

 

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Sr. Analyst, Technology Operations is responsible for supporting and improving the operational performance, reliability, and supportability of enterprise technology platforms across Planet Fitness’s retail technology ecosystem.  This role serves as a key operational partner between Infrastructure, Site Reliability Engineering (SRE), Application Development, Cybersecurity, Service Desk, vendors, and business stakeholders to ensure stable, scalable, and resilient technology services supporting member and stores applications.

 

The ideal candidate combines strong operational and analytical capabilities with a proactive approach to reliability, incident reduction, observability, and continuous improvement.  This individual will help bridge day-to-day technology operations with reliability engineering practices to improve system stability, operational maturity, and customer experience.

 

This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA or Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.

Responsibilities

Technology Operations & Reliability Support 

• Own end-to-end technology operations, including store systems, corporate platforms, and customer-facing applications.  
• Lead IT service management (ITSM) processes including incidents, problems, and change management.  
• Provide Level 2 support for enterprise applications and critical business platforms. 
• Partner closely with SRE teams to improve platform reliability, observability, operational readiness, and service performance of enterprise applications. 
• Oversee runbooks, standard operating procedures, and operational governance frameworks.  
• Manage vendor-supported systems and ensure service levels and SLAs are consistently met. 
• Participate in incident response activities, including triage, escalation, coordination, stakeholder communication, and resolution tracking.  
• Assist with major incident management processes and contribute to post-incident reviews and root cause analysis efforts.  
• Identify recurring operational issues and partner with SRE and engineering teams to implement corrective and preventive actions.  
• Support operational validation and monitoring following deployments, infrastructure changes, and production releases.  
• Design and implement automated repair capabilities for enterprise platforms to remediate issue trends and reduce support needs. 

Change Management & Release Coordination 

• Coordinate and support IT change management processes to minimize operational risk and business disruption.  
• Review, assess,