Director of Customer Service

This role is not open for submissions from outside staffing agencies.

DIRECTOR OF CUSTOMER SERVICE - APG - Remote

$110k to $130k depending on experience

 

Trulite is GROWING! We are looking for a Remote Director of Customer Service for our Architectural Product Group. Our Company is continuing to grow at a tremendous rate, which presents a great opportunity for top talent like you to join our company and ultimately achieve your long-term career goals.

 

Must reside in a state we operate an APG plant in- Georgia, Florida, Texas, Pennsylvania, North Carolina, or Utah. 

 

Who You Are:

The ideal candidate will have an exceptional work ethic, ability to coordinate several tasks concurrently, a strong sense of urgency, and the ability to work in a very fast-paced and dead-driven environment.  

 

What You Will Be Doing: 

• Manage all APG branches and may help coordinate activities of workers in the Glass and Envision Customer Service Departments when needed.
• Oversee, onboard, and conduct training of new or existing employees to include processes, work methods, and procedures.
• Introduce new products across the region to verify conformance to Company specifications and service to customers.
• Responsible for retention, training and continued development of hourly and exempt employees
• Interfaces with team members daily across multiple locations, making decisions concerning all aspects of customer service, production and sales to drive customer improvement and overall satisfaction.
• Ensures on-time delivery, management of the flow of raw materials and inventory to meet customer commitments across multiple locations.
• Serves as a regional escalation point of contact. Handles internal and external customer issues in a professional and timely manner.
• Responsible for ensuring multiple teams’ performance of time-sensitive daily order entry and price quotes.
• Carries out goals of multiple branches to ensure revenue objectives are achieved.
• Responsible for adhering to product and customer specifications.
• Maintains appropriate working relationships with internal and external customers.
• Provides timely and accurate management reporting.
• Continued assessment of cost reduction opportunities through the utilization of resources to remove process costs, improve efficiencies, and develop creative staffing strategies.
• Maintains and improves high quality levels by ensuring that all work processes are performed correctly and accurately across multiple branches.
• Performs other related duties and provides back-up support to other group members as assigned by Management.
• Effectively communicates with our Accounting Department to make sure that all supportive financial documentation is properly submitted, and job accounts have been established.
• Conduct customer surveys as requested by management and provide action plans as required.
• Manages customer COD/CIA payments across the region.

 

Skills You Bring: 

• Bachelor’s degree or equivalent education/experience highly preferred.
• Must have related manufacturing experience.
• Prior regional customer service manager experience required. 
• 7-10 plus years working experience in managing and leading an organization of 50 plus resources across multiple locations.
• Glass and aluminum industry experience highly preferred.
• Bilingual English/Spanish highly preferred.
• Experience with Microsoft Axapta or ERP-related systems a plus.
• GDS estimating software or related programs a plus.
• The position will include some inside sales and customer service in addition to estimating. 
• Proficient in the use of Microsoft Office Suite (Outlook, Excel, Word).
• Excellent analytical, decision-making, and organizational skills.
• Strong time management skills.
• Strong interpersonal, creative solution and problem-solving skills.