Catering Clerk

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Catering Clerk

Department: Market Grille

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Assists Catering Manager in coordinating the delivery of product and the execution of events.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Food Service Manager; Service Managers; Catering Department Manager; Assistant Catering Department Manager; Market Grille Department Manager; Assistant Market Grille Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or anywhere else
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Delivers products to customers in a prompt and efficient manner
• Returns with the proper payment to the store
• Handles food in a safe manner, including proper usage of a temperature log
• Reviews the status and appearance of the food for freshness
• Rotates all perishable product with every delivery and event
• Able to properly collect all delivery items from the corresponding departments according to the invoice and deliver all invoice items in the appropriate manner
• Handles and satisfies customer issues
• Understands and practices proper sanitation procedures, ensuring work area is kept clean and neat
• Maintains strict adherence to department and company guidelines relating to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and works expected number of hours

Secondary Duties and Responsibilities:

• Trains new employees on how to coordinate and work an event
• Assists in other areas of the store as needed
• Facilitates the maintenance and upkeep of delivery vehicles
• Performs other job-related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems and follow detailed, simple instructions
• Must be able to do simple addition and subtraction; copying figures, counting and recording
• Possess good communication skills, verbal and written

Education and Experience:

• High School education preferred, but not required
• Server experience is a plus.

Supervisory Responsibilities (Direct Reports):

None.

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
• Requires ability to enter and exit a delivery vehicle multiple times a day, traverse staircases, and other possible rough terrain to reach delivery destination
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling,  reaching, standing, walking, pulling, lifting,  graspi