Samsung HE Retail Field Trainer

Job Type:

Regular

Work Location:

Remote - TX - DFW

Overview:

2020 Companies has a full-time remote Training Specialist opportunity representing our client, Samsung Electronics America.

The Training Specialist is responsible for designing, developing, and delivering effective training programs, workshops, and educational materials to support the implementation and adoption of products. This role aligns with established product and field training objectives, creating comprehensive training content that includes outlines, handouts, assessments, and performance evaluations. The specialist delivers instruction on product knowledge and job responsibilities through various methods, including classroom lectures, one-on-one sessions, and multimedia or e-learning platforms. They administer practical and written exams, prepare performance reports, and continuously refine training programs to meet evolving needs. Additionally, the role includes managing and supporting hands-on training initiatives, coordinating logistics for technical education projects, and leading train-the-trainer activities to ensure widespread and consistent knowledge transfer across management and non-management teams.

What's in it for you?

• Work remotely and travel as needed

• Comp - $80k – 90k +15% quarterly MBO

• TTC - $92k – 103.kK

• Next day pay on demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

About 2020 Companies  

At 2020 Companies, we work for you. As a long-standing partner with Samsung Electronics and various other clients in the wireless and consumer electronics sectors, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions to form forever-customers.

Job Description:

• Review, evaluate, modify, enhance, and package existing and proposed product/field education programs and courses as assigned; recommend and coordinate program/course changes

• Responsible for field education, including but not limited to, New Hire Orientation, field certifications, on-going field training curriculum, weekly support via Regional Calls & other designated systems

• Conduct research and literature reviews to identify new information, best practices, case studies, and other relevant resources that can enhance product or technical learning processes and programs. Identify opportunities to reuse or repurpose existing content

• Confer with management and employees to gain knowledge of region, site, or function-specific situations requiring product and technical training to enhance staff skills that meet company objectives

• Manage, coordinate, and provide logistical support for site- and contract-specific, as well as company-wide, product or technical education projects and programs as assigned; coordinate internal and external resources to achieve program and project goals and objectives

• Prepare and interpret evaluation and assessment reports to determine and communicate technical training program outcomes

• Design and implement follow-up/reinforcement activities and methodologies to strengthen and sustain knowledge gained and skills developed in technical training programs and courses

• Design and coordinate education evaluation components (Competency evaluations, post tests) using staff development principles

• Design and write interactive online courses, participant guides, and job aids that meet the design strategies, showing an understanding of the learners

• Develop, maintain, update, and deliver courses and learning solutions through the Company Learning Management System using advanced instruction, user interface, interaction, graphics, and content design

• Design/map content to objectives and test items to form modular, reusable learning objects that are SCORM compliant

• Remain current on emerging technologies, methodologies, and enhancements to current learning technology

• Develop and execute existing and new approaches to instructor-led, computer-based, and online training

• Successfully certify in external vendor certification programs for company-purchased technical applications or products

• Participate in special technical or product training projects as assigned

• Other du