Director of Facility Operations

POSITION SUMMARY
The Director of Facility Operations oversees the maintenance, safety, and operational efficiency of NAHC Oakland’s health clinic facilities. This role ensures compliance with healthcare regulations, manages building systems (HVAC, plumbing, electrical), oversees janitorial and security services, and implements preventative maintenance programs. The director collaborates with clinical and administrative leadership to support patient care through effective space planning, renovation projects, and emergency preparedness.

DUTIES AND RESPONSIBILITIES
1.    FACILITY, MAINTENANCE AND SECURITY: Oversee facilities and maintenance staff, ensuring that a clean and safe environment is maintained in accordance with clinic standards.  Oversee scheduling and training of team members in order to consistently meet maintenance requests and project milestones a in a timely fashion. 
2.    Directly supervisor Site Operations Managers, Facilities Manager and Maintenance Worker in Oakland. 
3.    Provide oversight of building security, including direct supervision of the security personnel. 
4.    Manage the security services contract, ensuring vendor compliance with performance expectations, scheduling, and NAHC safety protocols. Serve as the primary point of contact for the security company and ensure that service delivery aligns with NAHC standards.
5.    Manage facility and maintenance projects in coordination and communication with appropriate staff.
6.    Oversee efforts to proactively forecast and plan routine building maintenance (painting, parking lot, roof, HVAC, carpet cleaning, etc.). 
7.    Oversee external contractors and vendors (electricians, plumbers, roofers, painters, landscapers, etc.). Maintain vendor relations to facilitate quick resolution of facilities issues.
8.    Oversee management of inventory, supplies and equipment ordering and maintenance.
9.    Oversee and monitor facilities operations budget; procure and analyze project estimates, order equipment and supplies and monitor inventory; make requests for expenditures as needed.
10.    Regularly visit all NAHC East Bay sites to monitor compliance and facilitate efficient operation standards.
11.    Make recommendations to streamline and improve the facilities infrastructure and systems.
12.    Must be available to respond to facilities-related emergencies outside of regular business hours, including evenings and weekends, as needed.
13.    PROPERTY AND TENANTS: Serve as a high-level liaison between residential Property Managers and NAHC for property related issues.  Establish consistent, proactive, and efficient methods of communication regarding ongoing maintenance, significant construction/facilities issues as well as a system for reporting and responding to facilities issues. 
14.    COMPLIANCE AND RISK MANAGEMENT: Serve as administrator responsible for East Bay site safety and compliance standards, work closely with NAHC’s Compliance staff to meet NAHC’s and regulatory agency requirements.
15.    Oversee safe and cost-effective hazardous waste management procedures in coordination with site administrative staff.
16.    Responsible for ensuring East Bay Site Emergency Disaster Response and Safety Programs are implemented and sustained with guidance from NAHC’s administrative compliance staff.
17.    . Oversee annual safety trainings and drills at East Bay sites to promote a culture of safety and preparedness. Ensure East Bay sites maintain compliance with regulatory requirements and are prepared for audits and inspections.
18.    Ensure annual East Bay site building inspections are completed, lists of corrections are noted, oversee quarterly walk-throughs and ensure corrective action plan is completed with guidance from NAHC’s administrative compliance staff.
19.    Work with Directors and Safety Committee in the follow up, tracking and close-out of facility related Unusual Occurrences.
20.    Participate in other Quality Control related assignments and opportunities when needed.
21.    Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in acco