Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

Job Title:

Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

Job Description

Experience the power of a game-changing career   

 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

 

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.   

 

Career growth and personal development   

 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   

 

What you will do in this role   

 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   

 

As a Customer Service Representative on our team, you will:   

 

- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands 
- Log call details onto call management systems and provide response and resolution within SLA 
- Maintain service and product knowledge and expertise associated with applications specific to individual customers 
- Ensure contractual SLA is maintained 
- Provide cover for other Agents in their absence, either within the same team or across teams 
- Understand and comply with administrative duties including holiday, sickness and overtime 
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction 

 

Your qualifications   

 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   

 

Concentrix is a great match if you:   

 

- Are proficient or bilingual in Danish and are fluent in English 
- Have 1 year working experience in Customer Service 
- Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 
- Have good disposition to work in a customer service environment 
- Can take ownership and progress calls to resolution or to escalate call to resolution 
- Experience in the automotive industry 
- Have working experience with electric vehicles or possess your own 

 

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