Government Customer Success Director

Job Title

Government Customer Success Director

Job Description

The Government Customer Success Director will define, build and scale the Customer Success strategy and transformation for US Federal Govt over a multi-year horizon, focusing on VA and DoD.

Your role:
• Develop and deploy a 3-year plan to stand up a Customer Success team focused on US Govt customers - $280M annual business.
• Lead and manage team of Customer Success Managers focused on US Govt customers, being responsible for their performance and development. Act as lead point person for internal engagements across business units on customer success blueprint and requirements. Drive domain-expertise, repeatability, scalability, and seamless implementation of solutions.
• Optimize customer relationships – Create integrated pods to drive domain-expertise; execute segmentation strategy and utilize industry knowledge to identify complex customer issues, broaden customer relationships and trust.
• Influence tooling and process requirements (ex. - customer success tooling and process) to drive frictionless workflow enabling an excellent customer and employee experience.

You're the right fit if:
1. You're a proven healthcare business savvy leader with 10+ years of experience, demonstrating record of program management success, both in results achieved and in use of professional methodology.
2. 5You have acquired 5+ years of experience with US Govt customers, contracting rules and ways of working is required. Strong understanding of government related business challenges, opportunities and trends related to technology management.
3. Bachelors in related field required, Master’s degree preferred (or equivalent combination of academic and relevant work experience)

4. Project Management (PgMP or PMP) and Customer Success Certification or equivalent is highly preferred.

5. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa

Philips Transparency Details  

The pay range for this position is $138,180.00 to $236,880.00 annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business need