Hotel Logistics Manager

Flexjet is currently seeking a Hotel Logistics Manager to join the Operations team in our Global Command Center located at our headquarters in Cleveland Ohio. This position will supervise and motivate a growing team of aviation professionals responsible for aircraft flight following and confirming hotel and ground transportation reservations both domestically and internationally for over 1300 flight crewmembers.

DUTIES & RESPONSIBILITIES
• Conduct interviews and support the Human Resources team in onboarding new hires.
• Assist in new employee training programs to facilitate smooth integration into the team.
• Create and update departmental training manuals to ensure accuracy and relevance.
• Manage timecards, schedules, and PTO, (Paid Time Off), requests to ensure efficient operations.
• Continuously monitor team performance and update daily KPI reports.
• Administer warning reports, commendations, and complete annual employee performance evaluations.
• Facilitate employee development initiatives to enhance skill sets and career growth.
• Coordinate and lead departmental staff meetings to align team goals and objectives.
• Partner with departments across the Global Command Center to tackle operational challenges and
achieve collective goals effectively.
• Attend vendor meetings to foster productive relationships and manage supplier interactions.
• Partner with third party hotel vendor to identify improvements to QOL (Quality of Life), for flight crews
and lead strategic initiatives to ensure continued success in our crew lodging program.
• Oversee and effectively resolve hotel concerns raised by Flexjet crew members.
• Create and deliver PowerPoint presentations to groups exceeding 20 participants during new hire
orientation sessions.
• Collaborate closely with the IT department to drive enhancements to current programs, maximizing
• employee efficiency.
• Maintain and update department databases.
• Offer strategic recommendations to Global Command Center leadership aimed at enhancing process
efficiency, identifying cost-saving opportunities, and achieving operational excellence.
• Execute special projects assigned by the Director of Logistics to further departmental objectives.

EDUCATION & EXPERIENCE
• Bachelor’s degree in Business, Hospitality and Tourism Management, or related area of study.
• Minimum 3 years management experience.
• SABRE or similar GDS experience preferred.

REQUIRED SKILLS
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Must demonstrate fanatical attention to detail.
• Strong emphasis on exceptional customer service.
• Strong analytical and problem-solving skills.
• Able to productively work in a fast-paced environment independently, or within a team.
• Excellent verbal/written communication and problem resolution skills are required.
• Must effectively complete presentations to various audiences. (Public speaking).
• Proficiency in overseeing a diverse workforce.
• Successful candidate should be highly motivated, self-directed, proactive, and able to work effectively under time constraints and pressure situations with a positive attitude.