Senior IT Product Manager, People and Payroll Systems

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

We are seeking an IT Business Partner, People & Payroll Systems to lead a variety of strategic systems initiatives within Cloudflare. The ITBP will serve as a “trusted advisor,” the strategic interface between HR and IT & Enterprise Engineering with the focus on business technology strategy development, solutions discovery, risk and service management. The ITBP will be the main technology functional expert on the Hire-To-Retire (H2R) Enterprise Process, having a holistic view of the end-to-end process from a systems of view. This means that while the role will primarily be a partner to the HR team, it would also have to partner with other functions, like finance, to ensure the overall H2R process operates effectively and cohesively.  The ITBP will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. The candidate will partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria. 

What you'll do

• Operates as the main point of contact for the HR & Finance teams, representing IT and Enterprise Engineering in promoting enterprise systems, services and capabilities.
• Gathers business requirements and is a key player in providing knowledge transfers to technical teams ensuring clean and clear requirements are understood.
• Serves as the lead person enabling the Business teams to achieve their business objectives through the effective and efficient use of system technology.
• Responsible for the joint development and implementation of system solution portfolio and roadmaps using an end-to-end, holistic mindset.
• Jointly designs a long term vision of the Hire to Retire (H2R) systems landscape, and facilitates decision making relating to trade-offs with and between systems in alignment with company goals. 
• Track the technology market discovering and staying attuned to newly released HR applications and/or new product capabilities that align with existing technology in Cloudflare’s HR techstack.
• Actively manage risks, communicate project updates including timelines, risks, changes, and dependencies with management to timely remove roadblocks.
• Partners with internal and external stakeholders to identify multi-year system requirements and successfully navigate knowledge across technical and non-technical team members.
• Collaborates with the IT Planning and Governance team on the intake process and prioritization of projects across the company.
• Collaborates with Enterprise Engineering, IT, and operations teams to ensure solutions fit in the overall system architecture.
• Acts as the key liaison across all functional areas: People System Operations, Payroll, cross-functional partners, IT and Enterprise Engineering, and external service and system partners. 
• Jointly establishes business solution concepts and financial analysis. 
• Leads Business system portfolio management from development to implementation, managing hire to retire plans, proactively anticipating gaps and overlaps within the portfolio.

• Oversees the launch of solutions and drives the positive impact on the organization.
• Manages release issues, risks, deployment requests and change requests to a given release, including release readiness, milestone, and business go/no-go reviews.

Examples of desirable skills, knowledge and experience

• BA/BS in Business Administration or Com