Customer Support Intern

Location: Wroclaw

The Customer Service team in our Wrocław office is focused on Opera PC products, and looking to grow with smart and dedicated team members - including a full-time Customer Support Intern. By joining us, you will be surrounded by supportive and experienced people in an environment suited for comfort and the development of your professional skills.

Role & Responsibilities:

• Provide high-quality loyalty-based customer support via email and chat correspondence,
• Continuously gather feedback to improve the customer experience and our products,
• Maintain accurate account information and activity details with our clients,
• Convey issues to the appropriate internal teams or external partners,
• Ability to comprehend well the customer's request and response in a polite manner.

Job Requirements:

• Fluency in Polish and idiomatic level of writing skills in English,
• Proactive, positive attitude and strong sense of responsibility,
• Practical problem-solving skills and ability to work in a changing environment.

An Ideal Candidate’s Profile:

• Knowledge of an additional language will be a great asset: Spanish, German, Portuguese, Russian, Ukrainian,
• Students/recent graduates of humanities or pedagogical studies,
• Experience providing customer support services and using a ticketing system.

What’s on Offer:

• Flat organizational structure with short decision-making processes that boost your creativity and drive
• A team of experienced and supportive individuals that fosters a friendly work atmosphere
• Professional skill development
• A diverse and inclusive workplace
• Smart working technology
• Parking close to the office
• AskHenry for concierge service, English and yoga classes, and massage sessions at the office
• Quarterly integration events
• Daily breakfast in the office kitchen
• Playroom with billiards and ping-pong tables, consoles, fussball, etc.

Interested?

We are actively reviewing applications, so apply now! We are looking forward to hearing from you.