Senior Director, Global Commercial Sales Operations

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Key responsibilities of the Global Commercial Sales Operations Senior Director

• Support Zscaler Global Commercial Sales Organization focused on alignment/partnership with the Commercial GVP, Area Sales VPs and all sales leaders for the Commercial
• Recruit, retain, lead and manage a sales operations team supporting the Global Commercial Sales Team
• Define and deliver leading indicating sales metrics, key performance indicators and other analytics to internal stakeholders in coordination with the business intelligence team
• Lead a weekly, monthly and quarterly operating cadence for the Commercial along with the GVP  This includes all lead to order processes leading with forecasting and pipeline management.
• Drive a monthly pipeline review to ensure adequate quota coverage, pipeline created, identify weaknesses in the sales process for pipeline progression and help create an action plan to maximize conversion/progression of pipeline
• Lead Operational planning for the Commercial Sales organization including local & geo Go-to-market strategies, quota / target assignment, Territory design with geography rules or named accounts, territory creation, and headcount planning in alignment with the annual operating plan and long-range planning (LRP)
• Driving business process, workflow creation & re-engineering and productivity improvement initiatives.  
• Lead all functional engagement for the Commercial Sales organization into other key organizations including but not limited to: Finance, Sales Compensation, Business Development, Partner/Channel, Marketing, Customer Success and others
• Work in key sales process applications including but not limited to Clari, SFDC, Apptus, Xactly, Tableau, and others
• Define, Build and Operationalize new GTM Velocity motions in direct alignment with the Partner and Marketing Organizations

Professional Skills:

• Proficiency in SFDC
• Microsoft Office Suite & Google suite proficiency is an essential skill.
• College Degree and 10+ years related work experience required, MBA Preferred and can substitute for experience
• Ability to interface with all levels of employees, from Executive level to employee base
• Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment 
• Strong customer service orientation, analytical and problem-solving skills
• Excellent communication skills, written, interpersonal and presentation skills.
• Strong business acumen 
• Software/SaaS Industry experience is desirable, but not required
• Experience with the sales process in the Mid-Market/Commercial B2B space.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$190,000—$220,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified