Exterior Zone Manager - Landscaping & Snow Removal

Exterior Zone Manager - Landscaping & Snow Removal
 

Position Summary:

The Exterior Zone Manager supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services.

Job Highlights:

Landscaping & Snow Removal experience in the New York area including understanding regional plants, maintenance service types, keen eye for quality inspections of properties, has enhancement experience.  Travel within the assigned market focusing on landscape and snow removal business. Working with vendors and customers and conduct quality inspections, work with account coordinators and supervisors to relay information about customer sites. Be the eyes and ears of KBS exterior within the market.

Essential Duties & Responsibilities:

• Communicate frequently with customers to ensure high quality and service expectations are met.
• Proactively present and sell site enhancement ideas to customers.
• Proactively assist in resolving issues with customer service when needed
• Conduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sites
• Measure properties and coordinate with estimators for landscape & snow removal estimates
• Identify and communicate business development opportunities to Regional Operations Manager.
• Communicate weekly schedule to store managers and service partners
• Conduct pre- and post-season site inspections
• Coordinate new service partners to service clients in a designated territory
• Pre-qualify service partners and negotiate contract terms
• Support compliance team to ensure proper service partner agreements are secured in a timely manner
• Develop and sustain long-term relationships with service partners to ensure consistency of service to client
• Provide instruction to service partners regarding client expectations
• Communicate non-contract client requests and ensure work is scheduled in a timely manner
• Communicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.)
• Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities
• Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.
• Communicate billing details to client and answer any questions.
• Other tasks and duties, as assigned.

Experience & Qualification Requirements:

• Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace.
• Prior experience working with subcontractors and performing landscaping & snow removal.
• Ability to communicate from any location and be available to travel to each of their territory’s areas with a high degree of flexibility.
• Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company.
• Excellent communication skills, both written and verbal, both internal and external communication.