Customer Support Specialist III

<div class="ewa-rteLine"><strong>Schedule: Full Time</strong></div> <div class="ewa-rteLine"><strong>Job Type: Hybrid</strong></div> <div class="ewa-rteLine"><strong>Salary Type: Salary</strong></div> <div class="ewa-rteLine"><strong>Req #: 3014</strong></div> <p><strong><span data-contrast="auto">About the Role</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, CA.</span><span data-contrast="auto"> </span><span data-contrast="auto">The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">What the Candidate Will Do</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Process shipment entries and actively lead timely performance/automation objectives </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Exceed customer on-time pick-up and delivery expectations </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Utilize external websites and other tools of communication to set shipment appointments </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Update load status in the system, e.g. loaded pick-up, delivery, empty, etc. </span><span data-ccp-props="{}">&nbsp;</span></li> &