Customer Care Rep

WHO WE ARE

We are PEAK6, a leading investment firm, using technology to find a better way of doing things. The company’s first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results. Today, PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses. PEAK6’s core brands include PEAK6 Capital Management, PEAK6 Strategic Capital, Apex Fintech Solutions, FOCUS, We Insure, Evil Geniuses, Poker Power, Zogo, and Bruce Markets.

ABOUT THIS ROLE

 Training Class Start Date: July 28th

Hourly Compensation: $16.40/hr

Time Off Policy: No time off is permitted within the first 90 days of employment.

Equipment: All necessary equipment will be provided by the company.

Job Summary: Provide exceptional customer service utilizing the telephone; responding to the questions and concerns of client’s policyholders and insurance agents. This position is supported by FOCUS, a subsidiary of PEAK6.

Duties/Responsibilities:

• Effectively respond via telephone to concerns of both internal and external customers
• Model ethical behavior and execute job responsibilities in accordance with client training, standards and information protection policies
• Utilize multiple processing systems which include accessing tools and resources within client’s platform.
• Perform specialized functions and projects in accordance with departmental rules and regulations
• Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
• Take ownership of each call, handling it until a resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.
• Gather, organize and forward information to other areas for consideration
• Process changes within approved authority level and perform transactions according to the latest corporate standards, manual rates, guidelines and procedures

Required Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent telephone and verbal communication skills
• Ability to obtain, organize and present information and ability to handle multiple tasks as assigned
• Working knowledge of production systems

Education and/or Experience:

• One (1) to two (2) years of customer service experience; or equivalent combination of education and experience.

Computer Technical Skills:

• E-mail: Open your Outlook/Gmail. Start an E-mail, attach a document to the E-mail. 
• Browser: Open an internet browser, save a page as your favorite, open another browser, minimize the browser. 
• Communication: Open Teams, share your screen, minimize Teams.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

OUR REWARDS

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and