Manager, Process Manager

Manager, Process Manager

Manager, Process Manager

​At Capital One, we’re building a leading technology company. Founded by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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​Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the team: 

Enterprise Data drives Capital One’s data strategy and creates products that support data producers and consumers across all corners of the company. Our Data Product Governance & Strategy team supports the Chief Data Officer’s mission to build a world-class data organization. Our dedicated team works with a group of highly engaged leaders to define and deliver data governance solutions, collaborating with partners across the company to prioritize and deliver data products providing the highest quality data. 

About the role: 

We are seeking a consultative and results-driven Process Manager to lead the execution of a centralized program focused on data governance and operations support for data executives and data product managers. 

As a team member on the Data Product Governance & Strategy team, you will be partnering with product owners, ontologists, and data analysts to ensure the company’s data meets the highest levels of quality and governance. 

You will leverage process management and analytical skills to document, develop, and maintain roadmaps and metrics. This is a hands-on, strategic, and visible role that will allow an individual to partner with multiple teams and various levels of the organization in successfully managing our expansive data footprint. 

In this role you will:

• Consult with stakeholders in Enterprise Data and Capital One Line of Business data organizations to develop and enhance processes that drive a data governance initiative that enables stakeholders to deliver the highest quality data efficiently

• Influence stakeholders across the company to align business and data priorities and solutions to the Chief Data Officer’s strategy for building a world-class data organization

• Collaborate with and enable Data Product Managers to deliver on high-quality, well-managed data that meets standards and best practices set

• Design, develop, and manage delivery roadmaps in a complex environment, revising needs to meet changing requirements

• Leverage problem solving and influencing skills to ensure roadmaps deliver on intent

• Facilitate and create presentations for meetings as needed with senior leaders, implementation partners, and key stakeholders to gather input, drive consensus, and maintain engagement throughout the program lifecycle

• Define and track key performance indicators to measure the success of initiatives

• Develop and maintain regular reporting mechanisms and communication frameworks 

• Refine initiatives in response to feedback, changing organizational needs, and new data tools, products, and policies
   

Basic Qualifications: 

• Bachelor’s Degree or military experience 

• At least 5 years of experience in Process management, program management, or consulting experience

• At least 3 years of experience in Stakeholder management 

• At least 2 year experience in a Strategy and Operations or consulting role that involves change management and communications.
   

Preferred Qualifications: 

• Master’s Degree in Business Management, Process Management, Project Management, Computer Science or Information Systems  

• 2+  years of experience working with data modeling teams

• 2+ years in communicating and collaborating with