Bilingual Team Lead Non-Licensed

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses 

Team Leaders support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels. They will primarily act in a 50/50 capacity; 50% on the phones managing telecommunications and 50% assisting the Call Center Supervisor with leading the project team. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

Why You’ll Love Working Here 

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

• Competitive pay that recognizes your experience, expertise, and impact 

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave 

• Company-paid holidays so you can rest, recharge, and focus on what matters most 

• Recognition programs, contests, and awards that celebrate your contributions 

• Continuous growth opportunities through learning, leadership development, and career advancement support 

• A collaborative culture where your ideas are valued and your work makes a difference 

We’re also proud to be recognized for creating an exceptional employee experience: 

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more: https://www.greatplacetowork.com/certified-company/7003732 

What will you be doing? 

• Provide intermediary service between Call Center Supervisor and Call Center Communicators. 

• Support  Business Unit Director, Operations Manager, Client Account Manager and Call Center Supervisor   in all project business initiatives and objectives. 

• Update training materials and conduct trainings as directed by Call Center Supervisor. 

• Investigate inquiries and complaints and handle escalations for program. 

• Inform Supervisor and Operations Team of all system failures/slow-downs. 

• Assist with call monitoring; provide timely feedback to Healthcare Communicators. 

• Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements. 

• Assist the management team with the compilation of individual monthly program metrics 

• Disseminate all project information/directives t