Manager, RCM Reporting & Analytics
Aspen Dental Management, Inc.About the role
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as The Manager, RCM Reporting & Analytics
The Manager, RCM Reporting & Analytics is a critical leadership role within Aspen Dental Management, Inc. (ADMI), one of the largest and fastest-growing dental service organizations in the country. This position is responsible for building, maintaining, and evolving an analytics function that drives operational excellence and financial performance across the revenue cycle — with a primary focus on denials management, accounts receivable aging, collections performance, and claim analytics specific to the dental DSO environment.
Reporting to the Director, Payer Strategy & RCM Analytics, this manager will serve as the primary analytics resource for the RCM organization, translating complex billing and collections data into clear, actionable business intelligence. The ideal candidate combines deep dental or medical revenue cycle expertise with advanced data analytics capabilities and a passion for turning complex data into decisions that directly impact revenue recovery and operational efficiency.
KEY RESPONSIBILITIES
Analytics & Dashboard Development
- Design, develop, and maintain enterprise-grade Tableau dashboards and reporting solutions to monitor RCM operational performance, including clean claim rate, denial rate, days in AR, first-pass resolution rate, and net collection rate.
- Own and deliver weekly, monthly, and ad hoc RCM reporting packages covering denials, AR aging, collections performance, and payer mix across dental practices and regions.
- Translate complex operational and financial data into clear, actionable visualizations for diverse audiences — from frontline billing staff to C-suite executives.
- Identify opportunities to automate recurring reports and analyses, reducing manual effort and improving data delivery timelines.
- Partner with IT and data engineering teams to optimize data pipelines, warehouse structures, and source system integrations supporting RCM analytics.
- Establish and enforce data governance standards, ensuring dashboard accuracy, consistency, and reliability across all reporting environments.
Financial Analytics & Accounts Receivable Management
- Produce detailed AR aging reports segmented by payer, practice, region, and bucket (0-30, 31-60, 61-90, 90+ days); identify accounts at risk and escalate accordingly.
- Conduct in-depth analysis of AR aging, bad debt reserves, write-offs, and payer-specific collection trends to identify financial risks and opportunities.
- Develop and maintain financial models to forecast AR performance, cash collections, and revenue realization under various operational scenarios.
- Analyze bad debt patterns by payer, service line, and practice segment; recommend mitigation strategies to reduce financial exposure.
- Support month-end and quarter-end financial close processes by providing accurate AR reconciliation data and variance commentary.
- Monitor contractual adjustments, underpayments, and payer contract compliance; escalate discrepancies for timely follow-up and recovery.
Operational Performance & Claims Analysis
- Monitor and analyze denial trends by payer, denial reason code, and service type; identify root causes and surface actionable recommendations for denial prevention and ap
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