Community Services Officer - University Libraries, Public Services

Community Services Officer 

Department: University Libraries, Public Services

Non-Exempt, MR03 Tuesday – Saturday, 12:30pm – 8:30pm

POSITION SUMMARY

The Library Community Service Officer (CSO) provides a uniformed security presence at the John C. Hodges Library for the purpose of maintaining a safe and secure environment throughout the building during operating hours (Tuesday-Saturday, 2nd shift). They will summon police officers or other emergency personnel, as needed.  The CSO works with library staff to direct library users appropriately during every day operations (such as closing) and at times of emergencies.  The Library CSO will work in a high traffic, highly visible public building on campus that is open 24/5 plus weekends when classes are in session.  In addition to providing for the safety of library users and staff and the security of facilities, there is a responsibility to work with library staff in providing direction to appropriate service points and in promoting good will through responsive public service.  A close working relationship among the library staff and the CSO is important to the position in order to maintain security and enforce policies.  A good understanding of library policy and service philosophy, in addition to overall UT Police procedures and philosophy, is important.

Hours: Tuesday – Saturday, 12:30pm – 8:30pm

RESPONSIBILITIES

• Provide a uniformed security presence in Hodges Library.
•  Provide centralized and consistent point of contact for security and emergency situations, as assigned.
• Patrol and enforce policies throughout the Hodges Library Building.
• Investigate library user or staff complaints regarding harassing or disturbing behavior of others.
• Respond to reports of criminal activity and emergencies.  Interview victims of crime and write incident reports.
• Summon UT Police officers or other emergency personnel when situation warrants additional help.
• Provide general information to library patrons about library policy and refer them to appropriate library personnel for assistance, as needed.
• Assist in clearing and securing the building at closing time and during emergency situations.

QUALIFICATIONS

Required

• High School Diploma

Knowledge, Skills, & Abilities

• Good communication skills and commitment to quality public service.
• Ability to work with a diverse community.
• Ability to analyze potential emergency situations involving facilities, staff, and university guests and take appropriate action.
• Ability to provide clear and concise instructions for resolution of problem situations involving a diverse public.
• Ability to maintain excellent attendance and punctuality.

Preferred

• Previous security experience 

The UT Libraries champions diversity in collections and staffing. The University of Tennessee is committed to creating a welcoming environment. More information about how we put our principles of civility and community into action is available at https://www.lib.utk.edu/belonging/.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.