Receptionist- WC/PIP Auto

Description

Position Summary

A member of the Worker’s Compensation/PIP Auto Team for the practice and physicians. Serves as a liaison between physicians and outside payors, case managers, adjustors, and employers to ensure timely care and submission of patient information.

Key Responsibilities

• Promptly schedules worker's compensation & PIP patient appointments
• Obtains authorizations for office visits, diagnostic testing, injections, physical therapy, occupational therapy, DME and surgery (when needed) and follow up on these authorizations to make sure they are approved/scheduled
• Submits all required forms to the insurance adjuster in a timely manner
• Facilitates all communications with insurance adjusters, employers, lawyers, and patients
• Ensures the process following an injury runs smoothly
• Follows up with adjusters and case managers on claims to assist patients
• Liaisons with prospective employers
• Responds promptly to voicemails, emails, and task
• Arrange peer to peer calls between providers, adjuster and PreCert departments
• Greeting and directing patients
• Completing patient forms and explaining the next steps after patient appointments

Shared Duties/Other

• Ensures that all faxes are cleared off the machine (or routed in the system) and distributed throughout the day  
• Sorts incoming reports and directs to appropriate person if not addressed properly 
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions 
• Maintains and respect the confidentiality of patient information in accordance with company policy & procedure, and 
• HIPAA & compliance guidelines 
• Attends regular staff meetings and continuing education sessions as requested
• Presents professional image in manner, appearance, motivation and work habits 
• Regular attendance is required  
• Performs other duties as assigned

Critical Skills & Attributes

Academic/Technical Qualifications 

• HS diploma or GED required
• Bachelor’s degree strongly preferred

Industry Experience

• Minimum of 1 years’ experience in a physician group practice
• Minimum of 1 years’ experience working with WC/PIP Auto Cases
• Good analytical skills and an affinity for detail
• Knowledge of HIPPA & OSHA guidelines
• Working knowledge of medical practice management systems and electronic medical records
• Basic knowledge of computers and medical terminology is mandatory

Communication Skills 

• Excellent verbal, written, and interpersonal skills
• Ability to work well with physicians, employees, patients, and others
• A committed and result-driven attitude to work as a high ethical and professional standard.
• Unquestionable commitment to confidentiality, quality customer service and professionalism.

Compensation: Starts at $18 hourly, commensurate with experience