Chief Operating Officer

Description

Chief Operating Officer (COO) 

Multi-State Primary Care (Value-Based)

Company: Southeast Primary Care Partners (Independent Primary Care Group)
Footprint: 50+ locations across 4+ states
Reports to: Chief Executive Officer (CEO) 

Partners closely with: Chief Financial Officer (CFO) & Executive Leadership
FLSA: Exempt | Location/Travel: HQ with regular multi-state travel to clinics and integration sites

Why this role matters

Southeast Primary Care Partners is scaling an independent, physician-led primary care platform built for value-based care. The COO is the executive owner of operational performance across our clinic network—turning strategy into repeatable execution, strengthening physician engagement, and ensuring every site delivers an exceptional, consistent patient experience while preserving local practice identity.  This is a highly visible role for an operator who can earn trust with physicians, standardize what should be standardized, and build systems that scale.

Requirements

 What you’ll own (Scope)

• Enterprise clinic operations across 50+ sites and multiple states (front office to clinical workflow to patient access)
• Practice optimization (throughput, quality, cost, experience, staffing models, scheduling, revenue cycle coordination with finance)
• Integrations (new practice onboarding, operational readiness, change management, standard work)
• New market / de novo support & operational due diligence (in partnership with CEO and growth teams)
• Operating cadence (KPIs, site performance reviews, leader development, accountability systems)

Key responsibilities

1) Drive operational excellence at scale

• Lead day-to-day operations across the network: clinic performance, access, patient flow, staffing, service recovery, and site leadership support.
• Establish and continuously improve standard operating systems (playbooks, workflows, policies) that improve consistency without sacrificing physician engagement.
• Identify operational bottlenecks; deploy Lean-style problem solving to improve cycle time, capacity, and reliability.

2) Win in value-based care (execution, not just strategy)

• Operationalize value-based priorities: preventive care reliability, chronic disease workflows, care gap closure, risk adjustment support, and patient engagement.
• Partner with clinical leadership to translate quality metrics into practical clinic workflows that physicians and teams will adopt.
• Ensure operational readiness for payer programs and audits; maintain strong documentation and performance discipline.

3) Lead physician-centered change

• Build strong working relationships with physicians and clinical leaders; create forums that surface barriers and drive rapid resolution.
• Motivate through clarity, transparency, and shared goals—aligning incentives, operations, and culture.
• Coach and develop medical directors/site leaders on operational leadership skills.

4) Integrations and growth execution

• Oversee integration planning and execution for acquired practices (people/process/technology readiness).
• Ensure each integration hits defined targets for patient access, team stability, quality performance, and patient experience.
• Support new business development operationally (diligence, transition planning, capacity planning).

5) Executive partnership, reporting, and accountability

• Prepare and present concise, data-driven reports to the CEO; elevate risks early with clear options and recommendations.
• Work closely with CEO and CFO on budgeting inputs, productivity assumptions, staffing models, and performance forecasting.
• Set enterprise performance goals with the executive team and build the operating rhythm to achieve them.

6) Build leaders and bench strength

• Develop high-performing regional/site operational leadership; create growth paths for rising talent.
• Hire, coach, and retain operational leaders who thrive in a physician-led, mission-driven environment.

Ideal Background (what we're looking for)

Required

• Multi-site healthcare operator: Extensive senior operations leadership across multiple locations