Customer Service Clerk

Customer Service Clerk, Starting at $21.41 hr

Full-Time, Monday - Friday, Various Shifts

PTO available after the first 90 calendar days of employment

Come and experience the difference with R+L Carriers

 

R+L Carriers has immediate need for a Full Time Customer Service Representative in our Phoenix, AZ Service Center office. The Customer Service Representative is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. The Customer Service Representative must use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives.

 

CSR's will provide “WORLD CLASS CUSTOMER SERVICE" to our internal and external customers by providing timely problem resolution through:

• Daily freight tracing with customers
• Assist other terminals in freight related issues of OS&D
• Perform other related duties as assigned

 

Requirements:

• Possess a "WE CAN DO IT" attitude
• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Ability to deal with potentially stressful situations
• General office and customer service experience necessary
• Computer and keyboard literate
• Transportation knowledge a plus, LTL experience preferred
• Ability to type 30+ WPM

 

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law.  R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.  When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.  This application is considered current for ninety (90) days only.  At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.