Customer Service Specialist - English (m / f / d )

<h3>Company Description</h3><p>At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at worldwide level and expanding in new geographies.</p><p>Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide. With Omio you can compare and book trains, buses and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.</p><p>With over 800 travel partners across Europe, the US, and Canada Omio is one of Europe’s fastest growing travel tech companies with 27 million monthly users on average. Omio has raised close to $300 million from renowned investors including Kleiner Perkins Caufield &amp; Byers, Silver Lake Kraftwerk, Kinnevek and Temasek.</p><h3>Job Description</h3><ul><li>Communicate between travellers, Omio and, in certain cases, our transport providers</li><li>Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)</li><li>Deliver and maintain a high level of service and customer satisfaction</li><li>Support your team as the company grows and expands to different markets</li></ul><h3>Qualifications</h3><ul><li>You are a talented communicator and natural problem solver</li><li>You speak English fluently (70% of our customer interactions are in English).</li><li>You like taking ownership of cases and are passionate about helping customers</li><li>You are well organised with a constant drive to optimise the way you work</li><li>You already have experience in customer service or customer-facing roles.</li></ul><h3>Additional Information</h3><p><strong>What’s in it for you? #LifeAtOmio</strong></p><p>This role is based on-site at Omio's modern &amp; friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surround by like minded colleagues. </p><ul><li>Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.</li><li>A competitive and attractive compensation package</li><li>A diverse team of more than 45 nationalities</li></ul><p><strong>Diversity makes us stronger</strong></p><p>We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age or disability.</p><p><strong>Hiring process and background checks</strong></p><p>At Omio, we work in partnership with Giant Screening, once a job offer has been accepted, Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all relevant information required. Consent will be requested prior to any information being passed to our services company.</p><p><strong>Recruitment scams: Important notice</strong></p><p>Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).<br/> Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to <a href="mailto:recruitment@omio.com">recruitment@omio.com</a>. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.<br/> <a href="http://www.omio.com/corporate/jobs">www.omio.com/corporate/jobs</a></p>