Jobs and Careers

Hotel Task Force Assistant General Manager - Colwen Hotels

United Statesfull_timeVerifiedPosted 14 Feb 2025

About the role

Do you have a passion for travel? Are you a proven Assistant Hotel General Manager looking for variety and new experiences? Are you ready to take your hospitality leadership experience on the road? If so, Colwen Hotels has an exciting opportunity.

Due to our continued growth, we are in search of a Task Force Hotel Assistant General Manager to join our team in the Greater Boston area. The position of Task Force Assistant General Manager is responsible for supporting the Hotel General Manager for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility and a strong working knowledge of financial statements and internal controls during the duration of each assignment as an acting Assistant Hotel General Manager or Department Manager. This individual may also be assigned to a hotel to provide support to the General Manager, work on special projects as well as facilitate Brand and Colwen training programs. A Task Force Hotel Assistant General Manager position with Colwen is a roll-up-your-sleeves role that, when necessary, will require the individual to work in multiple departments to support and lead the team. Our managers do not manage from their offices but are actively out and about in the operation.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. This position is based in the greater Boston region.

Responsibilities and Duties Include but Not Limited to the Following:

Responsible for supporting the Hotel General Manager as the acting AGM in the day-to-day hotel operations or serving as a Department Manager during assignments.
Participate in recruiting, hiring, and the ongoing evaluation of associates.
Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
Create and maintain a professional, respectful, and engaging work environment for hotel associates that fosters a professional, respectful and fun environment.
Drive ongoing associate engagement/recognition initiatives.
Establish and maintain open collaborative relationships with direct reports, associates, and all property departments.
Tour and inspect hotel daily and monitor property cleanliness, product quality and ensure achievement of service standards.
Liaises with the Accounting Department to ensure strict adherence regarding company policies and controls.
Adherence to all brand and Colwen Hotels standards.

Requirements:

3+ years of Assistant Hotel General Manager experience
Possess both branded and non-branded experience a plus
Previous experience with Marriott, Hilton, and IHG desired
Current/Prior experience with Fosse, OnQ, and Opera systems
Superior communication skills
Demonstrated passion for hospitality and service
Attention to detail and highly organized
Self-motivated and results-driven
Creative problem-solver and multi-tasker
This position is 100% travel and the individual may be assigned to any Colwen Hotel within the portfolio for both short and long-term periods of time.

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