Customer Service & Administrative Coordinator (KTD)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

• Manage client communications and ensure 24-hour response times for all inquiries
  
• Process and track quotes, conducting regular follow-ups (twice weekly) to maximize conversion rates
  
• Perform daily pre-job checks and review completed job reports for accuracy and invoicing preparation
  
• Coordinate scheduling and logistics for field team, considering travel times and workloads
  
• Handle job creation tasks and maintain proper documentation
  
• Organize and manage email systems, implementing efficient filing and response protocols
  
• Create and maintain standard operating procedures (SOPs) for administrative processes
  
• Support internal team communications and coordinate with suppliers
  
• Monitor open jobs and follow up on completion status
  
• Assist with business development initiatives by ensuring no leads are missed
  

Scopes:

• Full ownership of customer service communication channels
  
• Management of quote follow-up process for 20+ active quotes
  
• Daily monitoring and coordination of job schedules and status
  
• Creation and maintenance of administrative SOPs
  
• Organization and optimization of email management systems
  
• Coordination with field teams, suppliers, and internal stakeholders
  

Requirements

• Strong organizational skills with exceptional attention to detail
  
• Excellent written and verbal communication abilities
  
• Experience in customer service or administrative role
  
• Proficiency in email management and office productivity tools
  
• Ability to work independently and prioritize tasks effectively
  
• Strong process orientation with experience in creating/following SOPs
  
• Proven track record in managing multiple stakeholders
  
• Experience with scheduling and coordination
  
• Ability to adapt to new systems and technologies quickly
  

Benefits

Independent Contractor Perks

• Permanent work from home
  

• Immediate hiring
  

• Steady freelance job