User Experience Strategist

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The User Experience (UX) Strategist is part of an organization focused on improving the end user experience of our FRS (Federal Reserve System) workforce; specifically, the Supervision and Regulation function as well as other business lines critical to the core mission of the FRS.  This role serves as an end user advocate who employs a variety of techniques to gather and translate insights that guide the delivery of a cohesive end-to-end user experience.  The UX Strategist requires significant collaboration with cross functional teams; including various National IT teams (Architecture, Product teams, Change Management, Communications, Technology Adoption and Operations) as well as district IT and business partners.

What You Will Do

• Employs a variety of user experience techniques, focused on discovery and research that will aid in the development of personas and journey maps, and service and product optimization.
• Responsible for planning and conducting research at the various stages of the product or service lifecycle. Analyze data and leverage findings to identify opportunities and influence strategies.
• Demonstrates understanding of end user needs and goals, and identifies user requirements to shape, prioritize and optimize the end user experience.
• Develops a picture of the end user ecosystem in order to identify opportunities to map solutions to user and business needs.  Creates/supports the development of visual artifacts (e.g. journey maps and service blueprints) to facilitate decision making and prioritization.
• Proficient knowledge of information architecture, content strategy, and interaction design.
• Ability to create UI visualizations and interactive prototypes to demonstrate design ideas.
• Experience leading and participating in design thinking.
• Leverages qualitative and quantitative user data and trends to identify opportunities and guide user-centered design strategies.
• Partners with business and product teams to identify key experience metrics to baseline, monitor and measure.
• Presents outcomes in written and verbal format to senior management and division management.
• Performs other related duties as assigned.  

Qualifications

• Bachelor’s Degree or equivalent experience with 3+ years of relevant work experience in user experience, human computer interaction, psychology, product management, business system analysis or related area.
• Experience in user-centered design, user research and testing and understanding of how to apply data to shape the user experience.  Understanding of Design Thinking principles and processes
• Communications: Excellent organizational and communication skills, creativity, attention to detail, and negotiation skills to interpret results, develop communications and recommend improvements.  Able to present information within all settings in a credible, confident and influential manner.  Communicates in a concise, direct and purposeful way.  Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner.
• Highly collaborative with ability to work with diverse audiences to drive end user improvements.  Ability to mentor other on user-centered design best practices and processes.

   

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

• Great medical benefits
• Pension and 401(k) with employer match
• Paid time off
• Tuition reimbursement
• Employee resource networks
• Paid volunteer leave