Sr. Systems Analyst - Application Support

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Essential Functions

The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.

• Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation.
• Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations.
• Develop and maintain automation tools to handle all engineering and application support tasks
• Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future
• Coordinate and execute application releases and production deployments
• In addition to delivering technically, the candidate will lead by example, be self-motivated, and have excellent interpersonal communication skills.
• Responsible for managing the performance and tuning of several Visa applications.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
6 years of experience with back-end technologies such as J2EE, JDBC, JMS, Spring, Hibernate, JMX and MBeans
6 years of experience in relational database usage with commercial-grade databases.
6 years of experience with application containers such as Tomcat and WebSphere
3 years of experience in designing and developing software applications.
3 years of experience working in 24*7 environments and application support experience.
3 years of experience with building tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups
Expert level of experience on Redhats version of Kubernetes, Docker called OpenShift.
Experience in working as a Cloud DevOps Engineer, Build & Release Engineer, System Administrator and Automation Expert
Integrated Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments using Jenkins
Basic level knowledge on Akamai/Cloudflare, Active-Active setup Application
Experience in working with Oracle DB’s, DML/DDL SQLs and Store PROCs
Working knowledge of client-side technologies such as Struts, JSP, AJAX, JavaScript and JQuery considered a plus
Deep understanding of SOA principles and Web Services technologies: REST & SOAP
Fluent with developing applications using Eclipse or similar IDE
Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects
Strong UNIX/Linux background
Experience with Service Now and ticketing workflows is preferred. Working experience with monitoring tools like SPLUNK or any other monitoring tools/processes will be advantageous.
Experience with performance tuning and memory leak detection
Must poses exceptional analytical, problem-solving skills, oral and written communication skills
Working knowledge of production support processes such as incident/change/problem management, call triaging a