AV Technology Support Engineer

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

 

If this sounds like something you would like to be a part of, we’d love to hear from you.

 

A World of Difference. Made Possible.

 

We are currently seeking a highly motivated Audio-Visual Technician at Graphic Packaging International: Individual is responsible for providing Audio Visual & Video Conferencing support, as well as maintaining AV & VC systems at Graphic Packaging International.

PRIMARY DUTIES:

• Assist with setup and operation of AV and VC systems, as well as provide support for conferences, meetings, and events.
• Provide support for all applicable VC services.
• Perform daily VC room checks to ensure all AV and VC systems are operational.
• Complete Preventative Maintenance visits to ensure all conference rooms and systems are operating in an optimum fashion.
• Provide operational support for meetings as required.
• Provide basic instruction on the operation of A/V equipment to end users.
• Provide professional, effective, AV support to various levels of management as needed.
• Provide support for meetings, events, including setting up and operating and recording if needed.
• Receive and handle requests for AV support following agreed procedures.
• Identify, troubleshoot, and resolve technical issues with AV/VC equipment and video networks.
• Set up, operate, and maintain AV equipment used to support live events, such as microphones, video cameras, projection systems, video controllers and sound mixing equipment.
• Troubleshoot system issues to determine and find resolutions or appropriate usage.

COMPETENCY:

• Proficiency in operation and troubleshooting of the AV/VC systems including: control system, VC codecs (soft/hard), displays, cameras, microphones, etc. in all conference rooms and AV capable offices.
• Minimum proficiency of IT and network configuration.
• Ability to read and follow AV system signal flow diagrams.
• Proficient in removing and installing audio visual equipment and video conference codecs for repairs.
• An ability to use discretion and good judgment regarding sensitive or confidential information.

EXPERIENCE:

• 3+ years of proven experience in repair, maintenance and troubleshooting of AV and VC equipment including digital projectors and systems.
• Knowledge of audio/visual (A/V) control systems and components.
• Provide technical support for: Video Conferencing, Video Walls; Digital Signage, Crestron, Cisco DX-80, Cisco Room Navigator, Cisco Spark boards, Cisco Webex and Teams integration with VC endpoints and Microsoft Teams.