Senior Consultant - Customer Success

<h3>Strength in Trust  </h3> <p>At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we’ve created a no-nonsense platform to help supercharge the global push for Trust Intelligence. </p><h3>The Challenge </h3> <p>The Senior Consultant – Customer Success you will be the customer’s top advocate, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. You will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. A successful Senior Consultant will pro-actively engage with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs. </p> <h3>Your Mission </h3> <ul> <li>Take ownership of customer cancelations and escalations. Liaise with internal and external stakeholders and propose resolution plans to maximize retention and adoption. </li> <li>Proactively engage with stakeholders from your assigned customer territory to ensure maximum product adoption and return on their investment in OneTrust.   </li> <li>Analyze and act upon platform usage statistics, helping drive forward adoption of the OneTrust platform through training, consulting, data imports, partner engagements and other adoption techniques.   </li> <li>Arrange, scope, and undertake system and process health checks. These extended consulting exercises occur over two or more sessions and involve an in-depth review of a Customer’s use of the OneTrust platform, advising on proven ways of working and best practices. </li> </ul> <h3>You Are </h3> <p>You are a hardworking and determined individual used to working in a fast-paced and dynamic environment. You’re an independent worker who can problem-solve, process information quickly, and clearly translate it to the relevant teams. </p> <p>Your Experience Includes: </p> <ul> <li>Bachelor’s degree required </li> <li>5+ years of customer success or software consulting experience  </li> <li>Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer  </li> <li>Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive).  </li> <li>Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.  </li> <li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.  </li> <li>Strategic thinking, problem solving, and decision-making capabilities  </li> <li>Strong entrepreneurial skills to excel in a complex and rapidly evolving environment </li> </ul> <h3>Extra Awesome </h3> <ul> <li>5+ years’ experience within the Technology/SaaS industry </li> <li>CIPP/E or CIPM certified </li> </ul> <h3>Benefits </h3> <p>As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!). Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program:  </p> <p><strong>Competitive Compensation: </strong>We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices.  </p> <p><strong>Workstyle Flexibility:</strong> At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.  </p> <p><strong>Career Development: </strong>You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning &amp; development program and guest speaker series.   </p> <p><strong>Employee Recognition: </strong>We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.<strong> </strong> </p> <p><strong>Focus on Wel