Salesforce Administrator

Description

Sprout Social is looking to hire a Salesforce Administrator for the Salesforce team in Corporate IT. This individual will be joining a group of high-performing Salesforce admins and engineers with a primary focus on front line production support triage. Secondary responsibilities will include user access management, data maintenance, and enhancements and solution delivery. This role will work with teams across the organization to ensure our Salesforce platform is configured, managed, and running efficiently. You will be a dedicated partner for our Sales and Success teams with a focus on scalability and collaboration with the larger Corporate IT team.

Why join Sprout’s IT team?

Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects across multiple disciplines—something you don’t often see in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and expected to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out. 

What you’ll do

• Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
• Provide User Access and Permission management and maintain data and reporting
• Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems
• Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both
• Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

What you’ll bring

We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, you should feel comfortable communicating with external teams, especially Sales and Success. You’ll ramp up quickly on the technology stack and how the business uses it. You’ll be supported by a team of Salesforce experts. If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you!

These are the minimum qualifications that our hiring team is looking for in this role:

• 2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities.
• 1-2 years of CPQ specific experience.
• Proficiency with all aspects of  Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups.
• Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Salesforce CPQ Certification
• Salesforce certified administrator or Salesforce advanced administrator certification.
• Experience configuring and maintaining Salesforce Integrations with external tools used by Revenue Operations 

Within 1 month, you will have:

• Completed Sprout Social’s two-week new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, overall organization, and our customers.
• Established a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s Salesforce and adjacent environments.
• Met and began building working relationships with stakeholders throughout our Sales and Success teams, as well as your teammates.
• Developed an understanding of the cadence at which the team operates and the various means of communicating both within and external to the team
• Established a regular cadence with your manager to discuss your approach to current projects and tasks.

Within 3 months, you will have:

• Begun taking front-line responsibility for some incoming production support requests, by answering incoming questions or effectively triaging escalations
• Become the subject matter expert for all aspects of user and license