Analyst, Marketing Services, US Client Marketing

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As part of our dynamic US Client Marketing team, the Business Operations Analyst will lead the Operations Reporting for the US Marketing Services Delivery team by collecting, analyzing, and presenting on day-to-day operations to leadership. Marketing Services, a growing sector within our company, delivers exceptional value to our clients through a range of services, from marketing advisory to campaign execution, achieved through our close partnerships with Visa Consulting & Analytics (VCA) and our sales teams.

Within our Business Planning and Operations team, our focus is on supporting our Client Marketing sales and delivery teams by sharing best practices, developing training and communication materials, and advancing key strategies to drive business growth, along with ensuring efficient operating processes. This unique role requires problem-solving expertise, excellent communication skills, and executive presence. A strong desire to drive improvement in how marketing propels our business forward is essential. If you're analytical, creative, detail-oriented, collaborative, and comfortable in a fast-paced environment, we'd love to talk to you.

Essential Functions

Operations Reporting:

• Collect, analyze, and present ongoing operations data for Marketing Services Delivery

Workforce Management:

• Forecast resource needs using Visa Project Central (VPC – Pipeline Management Tool) pipeline reporting
• Monitor individual/team capacity and optimize resource utilization
• Analyze engagement trends to improve time budgeting and resource allocation

Reporting Templates & Dashboards:

• Develop and optimize templates and dashboards for business decisions
• Ensure proper resourcing, accurate pricing, and profitability tracking
• Identify existing data gaps in VPC and where/how to capture additional information, develop enhancements required to support in future growth

Controls/Audit:

• Establish a feedback loop to inform future pricing strategies based on insights from pricing/profitability analyses
• Implement post-project audits to ensure work is properly documented and ready for internal audit if needed

Pipeline Operations:

• Track key projects and their business impacts (revenue and expense)
• Provide regional support for Visa Project Central including training and troubleshooting

Annual Planning and Financial Goals:

• Support NA Marketing annual planning, manage timelines, and identify efficiencies
• Develop and track financial goals, partnering with stakeholders to set targets

Legal Compliance and Process Improvement:

• Streamline contract review processes and provide training
• Stay updated on legal best practices and implement improvements
• Identify analytics needs to support Marketing Services growth

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience in Marketing, Finance, Consulting, or Data Analytics is preferred
• Superior analytic and problem-solving skills, with attention to detail and experience in data collection, analysis, and presentation
• Strong process orientation, ability to create processes from scratch and to identify and drive continuous improvements
• Proven experience in workforce management, resource planning and capacity forecasting