Global Partner Solutions Consultant, Technical Solutions

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The CyberSource Global Partner Solutions (GPS) Technical Support Consultant is considered a senior member of the team who provides exceptional web, email, and phone support to our diverse and growing number of partners, resellers, and Integrated Solution Vendors. The work includes being an escalation point of contact for the existing GPS team members by providing a deep knowledge of payment processing, Cybersource product/plugin knowledge, case handling best practices, and expert troubleshooting ability. The position full time telecommuter, can be based in Austin, TX, Atlanta, GA, or Miami, FL.

The GPS Team including the Technical Support Consultant quickly identify and resolve second-level technical problems. You will be an outstanding teammate who enjoys working with others, including internal engineering and operational teams, to solve demanding customer issues. The size of the GPS Support team creates a varied role with the need for an ability to act in multiple SME capacities at a time.

The GPS Technical Support Consultant role does not include any programming responsibilities, but it does require essential knowledge of (Java, REST, C/C++, Perl, etc.), and markup languages (HTML, XML). In addition, this role will have a focused emphasis on technical cases that involve deeper dives into CyberSource connection methods and third-party plugins.

Technical Support Consultants are great teammates with the ability to deliver results in a dynamic and ever-changing environment with superb communication and time management skills. In addition, they have excellent customer service skills and the ability to comprehend technical topics and present them to non-technical users. Are you well organized? Do you have a technical background with four or more years of customer service experience? If so, please apply!

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 4+ years of work experience with basic knowledge of (Java, REST, C/C++, Perl, etc.), and markup languages (HTML, XML)

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Intermediate knowledge of (Java, REST, C/C++, Perl, etc.), and markup languages (HTML, XML)
• Exceptional verbal and written communication skills
• Strong troubleshooting/debugging skills and a real passion for problem-solving
• Quickly evaluate information, and make quick decisions based on multiple factors
• Handle multiple service requests with strict time limits on an ongoing basis
• Ability to multi-task, continually re-prioritize cases, and work under pressure
• Prior knowledge of online payment processing or the banking industry

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration