Customer Service Representative - Spokane WA - Onsite

ABC Home Medical Supply, Inc is one of the nation’s leading urological supply providers and serves as a one-stop shop with a comprehensive line of medical supplies and service that includes: Urological, Incontinence, Wound Care, and Ostomy.  ABC Medical is part of the JDS, Inc family of businesses.  Our service companies possess the knowledge and expertise to deliver first-class products and personalized home healthcare services.

Location: Spokane 
Department:  

 

Work Location: Spokane, WA

Onsite Requirement: Monday-Friday

Work Hours: 8:30am to 5pm PST

 

Responsibilities:

We are seeking a dedicated and customer-focused individual to join our fast-paced team as a Customer Service Representative in our high-volume call center. As a crucial part of our organization, you will be responsible for ensuring positive customer experiences by addressing inquiries, resolving issues, and providing exceptional service over the phone.  Our customers rely on our services to live a fulfilling life, so empathy and compassion are paramount.

 

Customer Support:

• Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
• Provide accurate information regarding products, services, and policies.
• Address and resolve customer concerns or issues in a timely and effective manner.

Communication:

• Communicate effectively and empathetically with customers to understand their needs.
• Provide clear and concise information to customers on products, services, and processes.
• Document all customer interactions and maintain accurate records.

 

Product Knowledge:

• Stay informed about the company's products, services, and promotions.
• Continuously update knowledge on industry trends and customer service best practices.

 

Quality Assurance:

• Adhere to established quality standards and guidelines in customer interactions.
• Participate in training sessions to enhance skills and knowledge.

 

Minimum Qualifications:

• High school diploma or equivalent required.
• Ability to pass a drug and background check.
• Basic working knowledge of computer systems; Brightree experience a plus.

 

Preferred Qualifications:

• 2+ years in a call center environment.
• Previous experience in customer service or a related field.
• DME or Medical experience.
• Familiarity with insurance rules and regulations, including working with HIPAA and Personally Identifiable Information. 

 

Here’s what we have to offer:

• Variety of Medical, Dental and Vision Insurance Plans
• 401k Plan
• PTO and Paid Holidays
• EAP
• Employee Discounts

 

 Pay Transparency Statement: 

The anticipated base hourly range for this position is $18 - $22. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.  

  

• The Company’s health and welfare benefits include: medical, prescription, dental, vision, spending/savings accounts, disability, statutory leaves/disability programs, accident, life, wellbeing, and voluntary benefit programs. 

• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, vesting and eligible participants “safe harbor” matching contributions. 

• The Company’s paid time off benefits include: 8 paid holidays and paid vacati