Administrative Assistant, OCM

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

The Administrative Assistant will provide high-level administrative support to operations and sales. They will work with the sales team to develop opportunities and to drive SGS brand identity that reinforces SGS's recognition and reputation with customers. This role will facilitate the success of all interactions between staff and clients.

Job Functions

• Answering incoming calls
• Management and organization of reception area
• Client registration and set up
• Assist sales team with bids, RFQs and market research
• Processing client orders, including logistics and shipping
• Account management and maintenance
• Quoting, client set up and coordination with relevant departments
• Troubleshooting client issues and complaints
• Back up support for administrative functions including billing, accounts receivable and accounts payable
• Proactive client outreach
• Ensures timely responses and accurate solutions to client issues for customer satisfaction.
• Additional duties as assigned.
• At all times, comply with SGS Code of Integrity and Professional Conduct

Qualifications

Education and Experience

• High School diploma; with a minimum of two (2) years of transferable office experience performing administrative responsibilities. (Required)
• Excellent knowledge in Microsoft Office Suite (MS Word, Excel, Power Point, etc.) and other office applications coupled with excellent typing skills. Knowledge of principles and practices of basic office management and organization. (Required)
• Associates Degree in Business (Preferred)

Licenses and Certifications

• N/A ()

Knowledge, Skills and Abilities

• Language Skills: English (Required)
• Mathematical Skills: Basic (Required)
• Reasoning Skills/Abilities: Basic (Required)
• Excellent interpersonal and communication skills with the ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and the public. (Required)
• Ability to work independently with minimal or no supervision (Required)
• Excellent organization skills, which includes the ability to execute many assignments simultaneously while dealing with a steady of seemingly conflicting requests/priorities. Ability to exercise discretion and independent judgment when necessary. (Required)

Computer Skills

• Knowledge of Microsoft Office Suite, typing skills (Required)
• Excellent knowledge in Microsoft Office Suite (MS Word, Excel, Power Point, etc.) and other office applications. (Required)

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Occasionally
• Sit: Frequently
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Frequently
• Taste/Smell: None
• Lift/carry/push or pull: Occasionally

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

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