Associate Manager, Consumer Insights

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  

Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone, our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide. 

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. 

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  

What You’ll Do:

As an Associate Manager of Consumer Insights at NinjaTrader, you will join a team delivering strategic insights that inform mission-critical business decisions. Your qualitative and quantitative research will influence audience definitions, new product development, marketing strategies, and operational support. This is an impactful role that will influence the shape of NinjaTrader for years to come.

In this role, you will:

• Manage end-to-end consumer-insights research projects: The person in this role will serve as project lead on consumer insights research, including project design, execution, analysis, and reporting. The right candidate will be able to receive guidance from the head of Research & Insights and from key project stakeholders and then be comfortable executing on each stage mostly autonomously and mostly in a DIY capacity.
• Bring qualitative research expertise to NinjaTrader: This role will entail a split between qual & quant methods, but we’re specifically looking to extend our qual capabilities and seek someone who can bring a wider variety of qual methods to our organization.
• Support stakeholders across the organization: This role sits in the Marketing Department but supports research needs from across all major departments. The right candidate will be someone who can work collaboratively and cross-functionally across a wide variety of types of internal stakeholders.
• Serve as an expert on our prospects & core audiences: The person in this role will become one of our go-to resources on the company’s target consumer audiences—who they are, what they care about, and why. The right candidate will be genuinely curious about what makes people the way they are and will advocate on behalf of these consumers as clearly and accurately as possible.
• Inform company strategy: The contributions of this role will provide key inputs into major strategic decisions made by company leadership. The right candidate will be ready to wear two hats: one as a qualified, experienced researcher; the other as a strategist who’s committed to helping their colleagues solve important business problems.

What you'll need:

• 3-4 years of experience conducting market research or consumer insights projects
• A proven track record of personally running DIY research projects from end to end
• A strong background in qualitative research; experience conducting in-depth interviews is essential, but expertise in additional qual methods is ideal
• A soli