CRM Specialist / Senior Analyst

Company

Federal Reserve Bank of Philadelphia

The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.

Job Summary:
A Specialist possesses and applies comprehensive knowledge of credit and risk management to the completion of complex assignments. Gathers, analyzes, and interprets complex data related to collateral administration, counter-party assessments, reserves administration and condition monitoring activities. Analyzes and processes complex instructions in connection with acquisitions and mergers of financial institutions. Prepares and presents accurate and comprehensive conclusions, recommendations, and related reports. Briefs and advises business unit and department management on the identified issues and actions that deviate from established guidelines. Supports the administration of credit and risk management policies and practices and overall System risk management practices. Reviews the work of less experienced analysts and provides training and leadership to promote professional development of staff. Routinely leads and participates on related System projects or standing committees and is accountable for district actions associated with core applications as well as the resolution of any related problems or issues.

What You Will Do:

• Applies knowledge and judgment by analyzing and interpreting complex data and reports to reach conclusions and recommendations regarding a depository institution’s condition and/or eligibility for the Borrower-in-Custody program.
• Directs staff members to evaluate reports, review for conformance to applicable laws, regulations, policies, and guidelines.
• Develops analytical tools and makes recommendations for resolution or further action relating to DI use of Federal Reserve credit, access to payments system activity and collateral management.
• Applies process management skills to support operational improvements in the unit.
• Assists less experienced analysts with duties related to reserves and payment systems risk administration, discount window lending, and condition monitoring.
• Reviews the work and recommendations of other staff and coordinates the activities of less experienced analysts.
• Leads and participates on System initiatives to develop System policies and procedures relating to the Credit and Risk Management business line and associated operations.
• Prepares and presents in meetings and other forums with Bank and Federal Reserve System management.
• Tracks emerging issues, trends and developments pertinent to Credit and Risk Management functions.
• Fulfills job duties and responsibilities in conformance with sound safety practices.
• Demonstrates effective SRC Core Competency skills for grade and position.
• Performs other related duties as assigned.

What You Have:

Knowledge and Skills:

• Advanced knowledge of risk management principles, commercial and consumer lending, or fixed-income securities.
• Prepares correspondence and reports requiring detailed interpretations in response to inquiries from other regulatory agencies, banks, or the Board of Governors.
• May perform additional analytical work, as assigned.
• Strong written and oral communications skills required.
• Possesses strong analytical and problem-solving skills.
• Proficient in diagnostic and root-cause analysis and can identify direct and indirect causes of problems of unknown origin.
• Organizes data and information in an effective manner using desktop data tools (i.e. MS excel, MS access, tableau).
• Adept at process mapping.
• Demonstrates decision-making abilities.
• Demonstrates the ability to lead and participate effectively on a team; leads complex and diverse team efforts by virtue of both technical expertise and leadership/skills of influence; draws on experience to resolve complex issues; displays strong interpersonal skills in dealing with people at all levels of an organization.
• Serves as mentor and/or coach and provides constructive feedback to less experienced staff.
• Advanced PC skills, with a proficiency in standard word processing, spreadsheet and database software (i.e. MS Office, Tableau), with experience in creating meaningful visual presentations.

Education and Experience:

• Bachelor's degree: accounting, finance, or economics is re